Epson Expression Photo HD XP-15000 Wireless Color Printer
Read these instructions before using your product
Unpack
Note
- Do not open ink cartridge packages until you are ready to install the ink. Cartridges are vacuum-packed to maintain reliability.
- Do not throw away the protective material shown above. Tape this piece to the top of the ink cartridge holder when transporting your product. For more information, see the online User’s Guide.
- The CD/DVD tray is stored in the bottom of the paper cassette.
- Remove all protective materials from the product.
- Open the printer cover and remove all protective materials from inside the product.
- Close the printer cover.
Turn on and configure
- Connect the power cord to the back of the printer and to an electrical outlet.
Caution: Do not connect to your computer yet. - Turn on the product, then adjust the control panel.
- Select your language.
Note
- You can change this setting later using the product’s control panel. For more information, see the online User’s Guide.
- If an error message appears, turn off the product and check that no protective material has been left inside the product.
Install ink cartridges
Caution: Keep ink cartridges out of the reach of children and do not drink the ink.
- Open the printer cover.
Caution: Do not touch the flat, white cable or the print head path. - Unpack the ink cartridges.
Caution:
Do not shake the ink cartridges.
Do not touch the areas shown below. Doing so may prevent normal operation and printing.
- Remove the cap from each ink cartridge. Store the caps in the included plastic bag.
Note: Save the caps and use them to recap the ink cartridges after removing them for storage or disposal. - Insert the cartridges at an angle in the holder for each color. Press each cartridge down until it clicks.
- Close the printer cover.
- The printer starts charging the ink. Ink charging takes approximately 10 minutes. When you see a completion message on the printer’s LCD screen, charging is finished.
Caution
Don’t turn off the printer while it is charging or you’ll waste ink.
Note
- The printer is designed for use with Epson® cartridges only, not third-party cartridges or ink.
- The cartridges included with the printer are designed for printer set up and not for resale. After some ink is used for charging, the rest is available for printing.
Load paper
See the online User’s Guide for information about available paper types and sizes, loading capacity, rear feed loading, and loading CD/DVD/Blu-ray™ discs.
- Lower the front cover until it clicks.
- Pull out the paper cassette.
- Slide the side edge guides outward and set the front edge guide to the paper size you are using.
- Insert the paper with the glossy or printable side facedown.
Note: Make sure the paper is loaded against the back of the cassette and not sticking out from the front of the cassette. - Slide the side edge guides against the paper, but not too tight. Make sure the paper is under the arrow mark for your paper type. For more information, see the online User’s Guide.
- Keep the cassette flat as you insert it all the way, then close the front cover.
- Select the paper settings on the product’s control panel.
Install software
Note: If your computer does not have a CD/DVD drive or you are using a Mac, an Internet connection is required to obtain the product software.
To print from a Chromebook™, go to
www.epson.com/support/gcp (U.S.) or
www.epson.ca/support/gcp (Canada) for instructions.
- Make sure the product is NOT CONNECTED to your computer.
Windows®: If you see a Found New Hardware screen, click Cancel and disconnect the USB cable. - Insert the product CD or download and run your product’s software package. For the latest software, visit www.epson.com/support/xp15000 (U.S.) or www.epson.ca/support/xp15000 (Canada).
- Follow the instructions on the screen to run the setup program.
Mac: Make sure you install Epson Software Updater to receive firmware and software updates for your product.
Mobile printing
Connect wirelessly from your smartphone, tablet, or computer. Print documents and photos from across the room or around the world:
- Print directly from your iOS device. Simply connect your printer and device to the same network and tap the action icon to select the print option.
- Use Epson Print Enabler (free from Google Play™) with Android™ devices (v4.4 or later). Then connect your printer and device to the same network and tap the menu icon to select the print option.
- Print remotely with Epson Connect™ and Google Cloud Print™. See your online User’s Guide for instructions or learn more at www.epson.com/connect (U.S.) or www.epson.ca/connect (Canada).
Any problems?
The network setup was unsuccessful.
- Make sure you select the right network name (SSID).
- Restart your router (turn it off and then on), then try to connect to it again.
- The printer can only connect to a network that supports 2.4 GHz connections. If your router offers both 2.4 GHz and 5 GHz connections, make sure 2.4 GHz is enabled.
- If you see a firewall alert message, click Unblock or Allow to let setup continue.
- If your network has security enabled, make sure you enter your network password (WEP key or WPA passphrase) correctly. Be sure to enter your password in the correct case.
There are lines or incorrect colors in my printouts.
Run a nozzle check to see if there are any gaps in the printout. Then clean the print head, if necessary. See the online User’s Guide for more information.
The product’s screen is dark.
Make sure your product is turned on, and press any button to wake it from sleep mode.
Setup is unable to find my product after connecting it with a USB cable.
Make sure the product is turned on and securely connected as shown:
Any questions?
User’s Guide
Windows: Click the icon on your desktop or Apps screen to access the online User’s Guide.
Mac: Click the icon in Applications/Epson Software/Guide to access the online User’s Guide. If you don’t have a User’s Guide icon, go to the Epson website, as shown below.
Technical support
Visit www.epson.com/support (U.S.) or www.epson.ca/support (Canada) and search for your product to download drivers, view manuals, get FAQs, or contact Epson. Call (562) 276-7282 (U.S.) or (905) 709-2567 (Canada), 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific Time, Saturday. Days and hours of support are subject to change without notice. Toll or long-distance charges may apply.
Recycling
Epson offers a recycling program for end-of-life hardware and ink cartridges. Please go to www.epson.com/recycle (U.S.) or www.epson.ca/recycle (Canada) for information on how to return your products for proper disposal.
Need paper and ink?
Ensure peak performance and brilliant results with Genuine Epson Ink and specialty papers, engineered specifically for Epson printers. Find Genuine Epson Ink and specialty papers at www.epson.com (U.S. sales) or www.epson.ca (Canadian sales) and at Epson-authorized resellers. Call 800-GO-EPSON (800-463-7766).
XP-15000 replacement ink cartridges
EPSON and Claria are registered trademarks, Epson Connect is a trademark, and EPSON Exceed Your Vision is a registered logomark of Seiko Epson Corporation. Designed for Excellence is a trademark of Epson America, Inc.
Mac is a trademark of Apple Inc., registered in the U.S. and other countries.
Android, Google Cloud Print, Chromebook, and Google Play are trademarks of Google Inc.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. This information is subject to change without notice. © 2017 Epson America, Inc., 8/17
Frequently Asked Questions
Does the ink come with the expression photo hd xp-15000?
Yes, it comes with 6 ink cartridges in the box.
Is this a sublimation printer or could this printer be used for sublimation heat transfer?
yes, this can be converted to a sublimation printer by uploading chipless firmware the cost is approx. $55 to purchase the firmware online. You will also have to buy chipless cartridges sold on Etsy
Can i use it for heat transfer t shirt's?
It will print iron-ons for tees, etc. It will NOT print ON a tee.
Where do I purchase new ink cartages?
Epson could give away its printers, because their profit comes from ink sales. If you buy from Epson, you will spend more money on a full replacement of six cartridges than you paid for the printer. Not surprisingly, therefore, there are several aftermarket suppliers of inks. It is an arms race: Every time Epson upgrades the software, they change the ink code so that third-party cartridges will not be accepted. So, if you want to use Epson-compatible cartridges instead of the vastly overpriced Epson cartridges, never accept an upgrade. In your printer settings, make certain that the AUTOMATIC upgrade is not checked. Then, I can recommend Swift Ink as a supplier of cartridges that the printer will continue to accept.
Does this printer use refillable ink cartridges like the Epson Artisan 1430?
Will it work with shrinky dink’s ink jet paper?
It will work with any type of paper.
Will this printer connect to computer thru usb port?
Yes, it can. It’s a great printer.
Does anyone know how to switch the red and grey for the lt cyan and lt magenta?
You are going to have to remove ink from the cart with a syringe wash it out then refill but this will void warranty.
Does it print on cd/dvd/br disks?
Yes, it includes a CD tray that stores nearly underneath the paper tray when not in use.
Can this be converted to print dtf for tshirts?
There are companies that make paper for inkjet printers. We have used it here at the studio with no problems. We have used it for portrait transfer for tee shirts and artwork on sweatshirts.
Can I print with color on black card stock paper?
No, I tried, but it didn’t work, the ink didn’t show.
Can i print material for bussines card ?
You can print card stock, or cover stock, which are two grades of paper often used for business cards. You can probably print the pre-perforated business card stock from companies like Avery and others.
Does this print and 11x14 ?
It does, but not from the front load paper tray. It will only print 11x14 from the rear paper feed. To make the printer print on this size paper, you have to load the paper and then use the screen on the printer to select 11x14 paper size (even if you select 11x14 from a program like Photoshop, for example). You MUST have the correct size selected on the printer as well. If you are printing lots of 11x14s in a row, you do not have to select this size every time. However, let's say you print a letter size, then a 5x7, then 11x14 - you have to manually select the paper size on the little screen each time you load a new sheet into the rear paper feed. This isn't a big deal, but just something I thought I'd share because it took me a little time to figure out when I got this model. It's more tedious than anything but gets easier with time.
Video – Introducing the Printing
Download this PDF Link: Epson Expression Photo HD XP-15000 Wireless Color Printer User Guide
