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dyson Dc15 allergy vacuum cleaner

dyson-Dc15-allergy-vacuum-cleaner

Important safety instructions

  1. Assembling
  2. Using your DC15
  3. Using your DC15 (continued)
  4. Using your DC15 tools
  5. Washing your filter
  6. Emptying the clear bin
  7. Cleaning the clear bin
  8. Clearing blockages
  9. Using and maintaining optional accessories
  10. Using and maintaining optional accessories (continued)
  11. Troubleshooting tips
    Warranty and customer caredyson-Dc15-allergy-vacuum-cleaner-fig-1

Assembling

IMPORTANT

  • Ensure hose is straight when inserting wand.
  • Please see section 9 for usage and maintenance instructions for accessories included with some vacuums.
  • If you have any questions, please call the Dyson Helpline toll-free at 1-877-397-6622 or log onto www.dyson.com 

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  • Slide wand down inside the hose until it clicks.
  • Slot wand into top of the machine and click into place.
  • Wind cord counter-clockwise and secure with clip.
  • Click tools into place.
    tip To quickly release the cord, twist the upper cord winder downwards. Twist back up before re-winding the cord.

Using your DC15

CAUTION

  • Please note: this machine is intended for domestic use only. Fine dust such as plaster dust or flour should only be vacuumed in very small amounts.
  • The brushbar will automatically stop if it becomes obstructed.
  • Do not press the cyclone release button while carrying the machine or it could fall and cause injury.
  • Ensure the cyclone is secured to the machine.
  • Do not shake the machine while carrying or it could fall and cause injury. dyson-Dc15-allergy-vacuum-cleaner-fig-3
  • Carrying your DC15
    Ensure the machine is upright before carrying.
    Use the carry handle at the top of the cyclone to lift.
  • Using your DC15
    Plug in and press the transparent yellow ON/OFF switch.
  • Press the stabilizer firmly to release the cleaner head and pull the handle towards you.
    Use stabilizer only – do not stand directly on the cleaner head to release the vacuum.
    tip Do not apply weight to the handle while pressing the stabilizer.
  • Ensure stabilizer wheels are fully retracted and clicked in place or the brushbar will not operate.

IMPORTANT

  • The brushbar will reset to “ON” each time you start the machine and put it in the cleaning position.
  • If the brushbar stops during use, please refer to the clearing blockages section.
  • Ensure stabilizer wheels are fully locked in place before releasing the machine.
  • Consult your flooring manufacturer’s recommended instructions before vacuuming your flooring, rugs, and carpets. Some carpets will fuzz if a rotating brushbar is used when vacuuming. If this happens we recommend vacuuming in bare floors mode and consulting with your flooring manufacturer.dyson-Dc15-allergy-vacuum-cleaner-fig-3
  • Brush control
    To turn the brushbar OFF for bare or delicate flooring, rugs, and carpets, put the machine in the cleaning position, and press the red button. Press it again to restart the brushbar.
    tip Ensure the stabilizer clicks into place before vacuuming.
  • Small movements of the wrist will create a zigzag motion in the cleaner head for easier cleaning around furniture.
    tip Twist and turn your wrist like you are turning a doorknob to make the most of DC15’s maneuverability.
  • When finished, push the handle firmly beyond the upright position to drop the stabilizing wheels. Ensure stabilizer wheels are fully locked in place before releasing the machine.

IMPORTANT

  • The brushbar will reset to “ON” each time you start the machine and put it in the cleaning position.
  • If the brushbar stops during use, please refer to the clearing blockages section.
  • Ensure stabilizer wheels are fully locked in place before releasing the machine.
  • Consult your flooring manufacturer’s recommended instructions before vacuuming your flooring, rugs, and carpets. Some carpets will fuzz if a rotating brushbar is used when vacuuming. If this happens we recommend vacuuming in bare floors mode and consulting with your flooring manufacturer.

dyson-Dc15-allergy-vacuum-cleaner-fig-4

  • Brush control
    To turn the brushbar OFF for bare or delicate flooring, rugs, and carpets, put the machine in the cleaning position, and press the red button. Press it again to restart the brushbar.
    tip Ensure the stabilizer clicks into place before vacuuming.
  • Small movements of the wrist will create a zigzag motion in the cleaner head for easier cleaning around furniture.
    tip Twist and turn your wrist like you are turning a doorknob to make the most of DC15’s maneuverability.
  • When finished, push the handle firmly beyond the upright position to drop the stabilizing wheels.
    Ensure stabilizer wheels are fully locked in place before releasing the machine.

Using your DC15 tools

IMPORTANT

  • Ensure the machine is in an upright position before using tools.
  • To protect your floors, the brushbar will not rotate when the machine is in an upright position.
  • Ensure hair and loose clothing are kept clear of the wand cap when the machine is switched on.
  • Ensure the wand cap is closed, unless used with tools.
  • The powerful suction can cause the hose to `pull back’ – please take care when using the wand.
  • To avoid personal injury and to prevent the machine from falling when cleaning stairs, always place it at the bottom of the stairs.
    Do not use your vacuum cleaner outdoors or on wet surfaces. Vacuum may be used inside a garage only when used with the Model 08909 Dyson Car Cleaning Kit accessories. If used in a garage, care should be taken to wipe the soleplate and wheels with a dry cloth after vacuuming to clean off any sand, dirt, or pebbles that could damage delicate floors.

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  • Wand mode
    • A Push back wand cap. Pull the wand from the inside handle until it clicks.
    • B Press the wand release button to release the hose and wand handle from the machine. To push the wand back inside the hose, ensure the hose is straight. Press the same wand release button and push the wand down into the hose.
      The vacuum has been designed to follow you when used in wand or hose mode.
      tip When putting the wand back on the machine, make sure the wand release button is facing forward.
  • Hose mode
    • A First extend the wand, then press side hose release buttons to remove wand handle from hose and pull hose to separate the hose from the wand.
    • B Tools can be fitted directly to the end of the hose or wand.
  • Stair cleaning
    Always work with the machine at the bottom of the stairs.

Washing your filter

CAUTION

  • Check your washable filter regularly and wash at least every 6 months according to instructions to maintain performance.
  • Turn power off and unplug it before washing the filter. Failure to do so could result in electric shock or personal injury.
  • Do not use detergent to clean filter.
  • Do not put the filter in the dishwasher, washing machine, tumble dryer, microwave, or near an open flame.
    tip The filter may require more frequent washing based on individual vacuuming habits. Check regularly.

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  • Press the button to release the cyclone and clear bin from the machine.
  • Lift the filter release button and remove the filter.
  • Separate blue filter and yellow case.
    Wash the filter and case in cold water only. Repeat until the water runs clear.
  • Air dry for at least 12 hours or overnight. Ensure the filter is completely dry before refitting onto the machine.

Emptying the clear binTM

CAUTION

  • Turn power off and unplug it before emptying the bin. Failure to do so could result in electric shock or personal injury.
  • Do not use the machine without the clear bin in place.

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  • Empty bin as soon as the level of the MAX mark is reached at any point in the bin.
    Press the button to release the cyclone and bin from the machine.
  • Option 1
    Push the button as shown to empty directly into trash.
    Shake or tap firmly to remove all dust from inside the cyclone.
  • Option 2
    Emptying into a bag is recommended for allergy sufferers.
    Place bin in bag and push red bin emptying button.
  • Let the dust settle and close bin base securely before removing it from bag and refitting the cyclone and bin on the machine.

Cleaning the clear binTM

CAUTION

  • Do not use detergents, polishes, or air fresheners to clean the clear bin.
  • Do not immerse the cyclone in water.
  • Ensure bin is completely dry before replacing it.

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  • Cleaning the shroud (optional)
    Ensure bin is empty (as detailed in section 6) and bin base is open.
    Press catch A to release the clear bin from the cyclone.
  • Clean the shroud with a cloth or dry brush to remove lint.
  • Cleaning the clear binTM (optional)
    Ensure bin is empty and bin base is open.
    Rinse with cold water only.
    Ensure bin is dry before replacing it.
  • Re-assembling the clear binTM
    Holding the carry handle, fit the cyclone assembly inside the clear bin.
    Line up the front and rear guides and push down to click in place.
    Ensure the clear bin is secure before replacing on the machine.

Clearing blockages

CAUTION

  • Turn power off and unplug before checking for blockages. Failure to do so could result in electric shock or personal injury.
  • If any part of your machine becomes blocked, it may overheat and then automatically shut off. Unplug the machine and leave to cool down for at least 60 minutes before clearing the blockage.
  • For safety, please lay the machine on its side before checking for blockages.
  • Please note: clearing blockages is not covered by your machine’s limited warranty.
  • Beware of sharp objects when clearing blockages.
  • Refit all parts of the machine securely before using it.

dyson-Dc15-allergy-vacuum-cleaner-fig-9

  • Check to see if tools, wand, and hose are clear of blockages.
  • A To remove the hose, rotate the base of hose downwards until it clicks, then pull away from the machine.
  • B Squeeze release buttons to remove the airway inspection and check inside.
  • C Pull the top end of the tube away from machine and check inside.
  • D Undo soleplate fasteners with a coin.
  • E Rotate endcaps and remove.
  • F Pull out brushbar sections.
  • G Cut out debris, avoiding bristles.
    tip When replacing the brushbars, insert them so the ends with the silver pin are facing outside of the vacuum.

Using and maintaining optional accessories

Instructions for use
For your safety

CAUTION
Do not use your vacuum cleaner outdoors or on wet surfaces. If used in garage care should be taken to wipe the soleplate and wheels with a dry cloth after vacuuming to clean off any sand, dirt, or pebbles that could damage delicate floors.
Colors may vary. dyson-Dc15-allergy-vacuum-cleaner-fig-10

Low-reach floor tool
For easier cleaning under low furniture

dyson-Dc15-allergy-vacuum-cleaner-fig-12

  • Attach low reach floor tool to wand and recline the handle
  • B Carpet – Press rear pedal
  • C Bare floors – Press the front pedal

dyson-Dc15-allergy-vacuum-cleaner-fig-11

Mini turbine head
Advanced turbine head removes dirt from upholstery, stairs, and the car

  • A Push in to stop brushbar from spinning
  • B Adapter release button not used on all models

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Mini turbine head maintenance

  • A Remove soleplate
  • B Remove and clean brushbars
  • C Replace brushbar
  • D Replace soleplate

Instructions for use
For your safety

CAUTION
Do not use your vacuum cleaner outdoors or on wet surfaces. If used in a garage, care should be taken to wipe the soleplate and wheels with a dry cloth after vacuuming to clean off any sand, dirt, or pebbles that could damage delicate floors.
Colors may vary.dyson-Dc15-allergy-vacuum-cleaner-fig-15

  • A Sprinkle Zorb onto the carpet
  • B Ensure the machine is switched off
  • C Work into the carpet pile
  • D Wait 30 minutes
  • E Vacuum the carpet

Troubleshooting tips

Refer to page 3 for an illustration of your DC15.
If you have any other questions, please call the Dyson Helpline at 1-877-397-6622.
The Helpline is open 7 days a week to answer your questions.

Problem

  • Less than normal or no pickup while vacuuming upright, or the machine turns off in use
  • Less than normal or no suction from wand or hose
  • Brushbar will not engage
  • Brushbar will not turn off
  • Brushbar keeps turning on
  • The machine will not recline

Potential solution

  • Remove and check the washable filter to see if it is clean (the filter should be blue in color).
    Wash filter if necessary as shown in section 5.
  • Be sure the filter housing and airway inspection valve are snapped in securely and confirm there are no blockages.
  • Confirm the airway inspection valve is in place and that there are no blockages.
  • Remove the wand and check for blockages.
  • Confirm the hose has no blockages or holes by stretching it out.
  • Remove and check the washable filter to see if it is clean (the filter should be blue in color).
    Wash filter if necessary as shown in section 5.
  • When vacuuming upright, ensure that the stabilizer clicks into place before vacuuming.
  • Ensure the machine is fully returned to the upright position and the stabilizer bar is locked into place.
  • The brushbar defaults to on the position each time you turn your vacuum on. Press the brushbar button to turn the brushbar off for bare or delicate flooring, rugs, and carpets.
  • Press the stabilizer firmly to release the cleaner head and then pull the handle towards you.
  • To make activating the stabilizer easier, press the foot pedal firmly while holding the handle, but do not apply weight or force to the handle.

Dyson customer care

Limited 2 year household warranty
Thank you for choosing to buy a Dyson vacuum cleaner.
If you have a question about your Dyson vacuum cleaner, call the Dyson Helpline at 1-877-397-6622 with your serial number and details of where and when you bought the cleaner. Your serial number can be found on the rating plate, which is located on the machine behind the clear binTM. Most questions can be solved over the phone by one of our Helpline staff. If your machine needs service, call the Dyson Helpline. We will discuss with you the options available for service. If your machine is under warranty and it is a covered repair, your machine will be repaired at no cost. To reach the Dyson Helpline call at 1-877-397-6622, or visit Dyson online at www.dyson.com
To help us ensure you receive prompt and efficient service, please register your purchase with us. There are two ways to do this:

  • You can register by completing and returning the enclosed form to us by mail.
  • Alternatively, you can register online at www.dyson.com 

This will confirm your ownership of your Dyson in the event of an insurance loss and enable us to contact you if necessary. If you have any questions about your Dyson, please call our customer helpline at 1-877-397-6622, 7 days a week, or log on to our website at www.dyson.com

What is covered
Your Dyson vacuum cleaner is warranted against original defects in material and workmanship for a period of two years from the date of purchase when used for private household purposes in accordance with the Dyson Owner’s Manual. This warranty provides, at no extra cost to you, all labor and parts necessary to ensure your vacuum cleaner is in proper operating condition during the warranty period. This warranty is subject to the following terms:

What is not covered
Dyson Canada Ltd. shall not be liable for costs, damages, or repairs incurred as a result of:

  • Machines purchased from an unauthorized dealer.
  • Clearing blockages from your machine.
  • Use of parts not in accordance with the Owner’s Manual.
  • Careless operation or handling, misuse, and/or lack of maintenance or use not in accordance with the Owner’s Manual.
  • External sources such as weather.
  • Repairs or alterations carried out by unauthorized parties or agents.
  • Use of the vacuum cleaner other than for normal domestic household purposes within Canada, e.g., for commercial or rental purposes.
  • Normal wear and tear, including normal wearing parts such as belt, filter, brush bar, hose assembly, and power cord (or where external damage or abuse is diagnosed).
  • Use of parts and accessories other than those produced or recommended by Dyson Canada Ltd.
    Warranty Service
  • Please fill out and return the Product Registration Form, or register online at www.dyson.com
  • Before service can take place, the terms of the warranty require that you contact the Dyson Helpline with your model name/number, serial number, date and place of purchase. Please keep your purchase receipt in a safe place to ensure you have this information. The serial number is found on the vacuum cleaner’s rating plate, which is located on the machine behind the clear bin.
  • All work will be carried out by Dyson Canada Ltd. or its authorized agents.
  • Any replaced defective parts will become the property of Dyson, Canada Ltd.
  • Service under this limited warranty will not extend the period of this limited warranty.
  • If your machine is not functioning properly, please call the Dyson Helpline at 1-877-397-6622. Most issues can be rectified over the telephone by our trained customer care staff. If this is not possible Dyson Canada Ltd. will arrange for your vacuum cleaner to be repaired and returned in full working order at no extra cost to you.

Warranty Limitations and Exclusions

  • Any implied warranties relating to your vacuum cleaner, including but not limited to the warranty of merchantability or warranty of fitness for a particular purpose, are limited to the duration of this warranty. This limitation is not allowed by some states and so this limitation may not apply to you.
  • Your remedy for breach of this warranty is limited to the warranty service described above. Dyson Canada Ltd. will not be liable for any consequential damages or incidental damages you may incur in connection with your purchase and use of your vacuum cleaner. This limitation is not allowed by some states and so this limitation may not apply to you.
  • This warranty gives you specific legal rights. You may also have other rights which vary by state.
  • This warranty is not transferable.

References

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