ViewSonic VS19852 XG272-2K-OLED Gaming Monitor gaming Monitor 240Hz Oled Screen
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Specifications
- Model: XG272-2K-OLED
- Model No.: VS19852
- Interface: DisplayPort, HDMI
- Resolution: 2560 x 1440 pixels
- Refresh Rate: 144Hz
- Panel Type: OLED
- VESA Wall Mount: Yes
Product Usage Instructions
Initial Setup
1. Installing the Stand: Place the monitor face down on a soft
surface. Attach the stand to the monitor using the provided
screws.
2. Remote Control: Insert batteries into the remote control.
Point the remote towards the monitor to use it effectively.
Making Connections
1. Connecting to Power: Plug the power cable into the monitor
and a power outlet. Ensure a stable power supply.
2. Connecting to Video: Use the appropriate cables to connect
your PC or other devices to the monitor’s DisplayPort or HDMI
ports.
Using the Monitor
1. Turning the Monitor On/Off: Press the power button located on
the monitor to turn it on or off.
2. Quick Access Menu: Use the menu button to access quick
settings like brightness, contrast, and input source selection.
Configuring the Settings
1. General Operations: Navigate the OSD menu using the buttons
on the monitor to adjust settings such as color, audio, and display
preferences.
2. On-Screen Display (OSD) Menu Tree: Explore the menu tree to
find specific settings and make adjustments according to your
preferences.
Advanced Features and Settings
1. Variable Refresh Rate (VRR): Enable VRR for smoother gameplay
by reducing screen tearing and stuttering.
2. HDR (High-Dynamic-Range): Experience enhanced contrast and
color accuracy with HDR content.
FAQ
Q: How do I reset the monitor settings?
A: Navigate to the OSD menu, find the reset option, and confirm
to reset all settings to factory defaults.
Q: Can I wall-mount this monitor?
A: Yes, this monitor is VESA wall-mount compatible. Follow the
instructions in the manual to securely mount it.
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XG272-2K-OLED
Display User Guide
IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in a safe manner, as well as registering your product for future service. Warranty information contained in this User Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at
http://www.viewsonic.com in English, or in specific languages using the Regional selection box of our website.
Model No. VS19852 P/N: XG272-2K-OLED
Thank you for choosing ViewSonic®
As a world-leading provider of visual solutions, ViewSonic® is dedicated to exceeding the world’s expectations for technological evolution, innovation, and simplicity. At ViewSonic®, we believe that our products have the potential to make a positive impact in the world, and we are confident that the ViewSonic® product you have chosen will serve you well.
Once again, thank you for choosing ViewSonic®!
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Safety Precautions
· Read these instructions completely before using the equipment. · Keep these instructions in a safe place. · Heed all warnings and follow all instructions. · Sit at least 18″ / 45 cm from the monitor. · When installing the monitor, please leave 4″ / 10 cm of open space around the
monitor for ventilation safety purposes. · Always handle the display with care when moving it. · Always use cabinets or stands or installation methods recommended by the
manufacturer of the monitor set. · Always use furniture that can safely support the monitor. · Always ensure the monitor is not overhanging the edge of the supporting
furniture. · Do not place the monitor where children are likely to be present. · Always educate children about the dangers of climbing on furniture to reach the
monitor or related equipment. · Always route and manage cords and cables connected to your monitor so they
cannot be tripped over, pulled, or grabbed. · Exercise caution when removing the rear cover of the monitor. This monitor
contains high-voltage parts. · Do not use this equipment near water. To reduce the risk of fire or electric
shock, do not expose the monitor to rain or moisture. · Avoid exposing the monitor to direct sunlight or other sources of sustained heat.
Do not install near any heat sources such as radiators, heat registers, stoves, or other devices (including amplifiers) that may increase the temperature of the monitor to dangerous levels. · Clean with a soft, dry cloth. If further cleaning is required, see the “Maintenance” section in this guide for further instructions. · Avoid touching the screen. Skin oils are difficult to remove. · Do not touch, rub, or apply pressure to the monitor screen, as it may permanently damage the screen. · Do not place the monitor in an unstable location. · Do not place the monitor on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the monitor to a suitable support. · Do not place the monitor on cloth or other materials that may be located between the product and supporting furniture.
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· Place the monitor in a well-ventilated area. Do not place anything on the display that prevents heat dissipation.
· Do not place heavy objects on the display, video cable, or power cord. · Do not place items that might tempt children to climb, such as toys and remote
controls, on the top of the monitor or furniture on which the product is placed. · If smoke appears, an abnormal noise, or a strange odor is present, immediately
switch the display off and contact your dealer or ViewSonic. It is dangerous to continue using the display. · Do not attempt to circumvent the safety provisions of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade and the third prong are provided for your safety. If the plug does not fit into your outlet, obtain an adaptor and do not attempt to force the plug into the outlet. · Please confirm the distribution system installed in the building. The system should provide a circuit breaker rated at 120/240V, 20A. · When connecting to a power outlet, DO NOT remove the grounding prong. Please ensure grounding prongs are NEVER REMOVED. · Protect the power cord from being treaded upon or pinched, particularly at the plug, and at the point where it emerges from the equipment. Be sure that the power outlet is located near the equipment so that it is easily accessible. · Only use attachments/accessories specified by the manufacturer. · Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the equipment. When a cart is used, use with caution when moving the cart/equipment combination to avoid injury from tipping over. · Unplug this equipment when it will be unused for long periods of time. · Refer all servicing to qualified service personnel. Service will be required when the unit has been damaged in any way, such as: if the power-supply cord or plug is damaged, if liquid is spilled onto or objects fall into the unit, if the unit is exposed to rain or moisture, or if the unit does not operate normally or has been dropped. · Excessive sound volume from ear-/headphones may cause hearing damage/ hearing loss. · Adjustment of the volume control as well as the equalizer may increase the ear-/ headphones output voltage and therefore, the sound volume level. · The factors influencing the ear-/headphones output other than those specified by the manufacturer (e.g. operating system, equalizer software, firmware, driver) may increase the ear-/headphone output voltage and therefore, the sound volume level.
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· Stability Hazard: The display may fall, causing serious personal injury or death. To prevent injury, this display must be securely attached to the floor/wall in accordance with the installation instructions.
· Fastening the monitor to a wall or fixed object using cordage or other restraining devices can help support the weight of the monitor in order to prevent the monitor from falling over.
Hole pattern (W x H)
Interface Pad (W x H x D)
Pad Hole
Screw Specification
100 x 100 mm 115 x 115 x 2.6 mm Ø 5 mm M4 x 10 mm
Screw Quantity
4
VESA wall mounng hole
NOTE: · Restraining device/cordage should be able to withstand 100N force.
· Make sure the cordage is straightened, and any slack is removed. The back of the device shall face the wall to ensure the device cannot tilt under external force.
· Make sure the monitor does not tilt under external force at any height and rotation angle of the device.
· If the existing monitor is going to be retained and relocated, the same considerations as above should be applied.
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Contents
Safety Precautions………………………………………………. 3
Introduction ………………………………………………………. 8
Package Contents ………………………………………………………………………………………8 Product Overview ………………………………………………………………………………………9
Initial Setup……………………………………………………… 10
Installing the Stand…………………………………………………………………………………..10 Remote Control ……………………………………………………………………………………….12
Overview ………………………………………………………………………………………………… 12 Setting Up the Remote Control ………………………………………………………………….. 12 Removing the Stand and Mounting the Monitor ………………………………………….13 Using the Security Slot………………………………………………………………………………15
Making Connections………………………………………….. 16
Connecting to Power ………………………………………………………………………………..16 Connecting to Video …………………………………………………………………………………17
HDMI ……………………………………………………………………………………………………… 17 DisplayPort ……………………………………………………………………………………………… 18 Type C…………………………………………………………………………………………………….. 19 USB Connection ……………………………………………………………………………………….20 Using the USB Ports………………………………………………………………………………….. 21 Audio Connection …………………………………………………………………………………….22
Using the Monitor …………………………………………….. 23
Adjusting the Viewing Angle………………………………………………………………………23 Height Adjustment …………………………………………………………………………………… 23 Screen Orientation Adjustment (Monitor Pivot)…………………………………………… 24 Swivel Angle Adjustment…………………………………………………………………………… 25 Tilt Angle Adjustment……………………………………………………………………………….. 26
Turning the Monitor On/Off………………………………………………………………………27 Quick Access Menu ………………………………………………………………………………….. 28 Hot Keys …………………………………………………………………………………………………. 29
Configuring the Settings ……………………………………………………………………………31 General Operations ………………………………………………………………………………….. 31 On-Screen Display (OSD) Menu Tree ………………………………………………………….. 34 Menu Options …………………………………………………………………………………………. 39
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Advanced Features and Settings………………………….. 48
Variable Refresh Rate (VRR) ………………………………………………………………………48 HDR (High-Dynamic-Range)……………………………………………………………………….49 Blue Light Filter and Eye Health………………………………………………………………….50
Calculating Breaks ……………………………………………………………………………………. 51 Focus Fatigue (20-20-20 Rule)……………………………………………………………………. 51 Looking at Distant Objects ………………………………………………………………………… 51 Eye and Neck Exercises …………………………………………………………………………….. 51 ViewScale………………………………………………………………………………………………..52 Quick Access Menu…………………………………………………………………………………..53 Crosshair ………………………………………………………………………………………………… 54
Appendix…………………………………………………………. 55
Specifications…………………………………………………………………………………………..55 Glossary ………………………………………………………………………………………………….58 Troubleshooting ………………………………………………………………………………………63 Maintenance……………………………………………………………………………………………65
General Precautions…………………………………………………………………………………. 65 Cleaning the Screen………………………………………………………………………………….. 65 Cleaning the Case …………………………………………………………………………………….. 65
Regulatory and Service Information …………………….. 66
Compliance Information……………………………………………………………………………66 FCC Compliance Statement……………………………………………………………………….. 66 Industry Canada Statement……………………………………………………………………….. 66 CE Conformity for European Countries ……………………………………………………….. 66 Declaration of RoHS2 Compliance………………………………………………………………. 67 Indian Restriction of Hazardous Substances ………………………………………………… 68 Product Disposal at End of Product Life ………………………………………………………. 68
Battery Notice………………………………………………………………………………………….69 Safety Precautions……………………………………………………………………………………. 69
Copyright Information ………………………………………………………………………………71 Customer Service …………………………………………………………………………………….. 72 Limited Warranty …………………………………………………………………………………….. 73 Mexico Limited Warranty………………………………………………………………………….. 76
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Introduction
Package Contents
· Monitor · Monitor stand · Power adapter · Video cable · Remote Control · Battery · Quick start guide
NOTE: The power cord/adapter and video cables included in your package may vary depending on your country. Please contact your local reseller for more information.
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Product Overview
Front View
Rear View
Quick Access Menu Key Joy Key
Power Key Game Mode Key
HDMI1
HDMI2
DP1
DP2 Type C
Security Slot Lock
HDMI1
HDMI2
DP1
DP2 Type C
1
2
1. DC IN 5. USB Type C
3
3
4
2. Audio Out 6. USB Upstream
4
5
6
777
3. HDMI
4. DisplayPort
7. USB Downstream
NOTE: For more information about the / / / / key and its functions, refer to “Hot Keys” on page 29.
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Initial Setup
Installing the Stand
1. Place the monitor on a flat, stable surface with the screen facing down. 2. Align and slide the upper hooks of the monitor stand into the stand mounting
slots.
2 1
NOTE:Ensure the stand is secure and the quick release tab positively clicks into place.
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3. Use the captured screw in the monitor stand’s base and secure it to the monitor stand’s neck.
4. Lift the monitor into its upright position on a flat, stable surface.
NOTE:Always place the monitor on a flat, stable surface. Failure to do so may cause the monitor to fall and damage the monitor and/or result in personal injury.
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Remote Control
Overview
Icon OK
Description Confirms the OSD Menu selection.
Navigation Selects menu items and makes Arrows adjustments.
Power Turns the monitor on or off.
Return Game Mode
Goes back to the previous menu level.
Selects a gaming-focused display setting.
Input Source Selects the input source.
Brightness/ Adjusts the brightness and contrast Contrast level.
Setting Up the Remote Control
1. Remove the battery cover from the bottom of the remote control, insert the battery, and then replace the battery cover.
Battery
2. Place the remote control in its designated area on the monitor stand’s base.
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Removing the Stand and Mounting the Monitor
Refer to the table below for the standard dimensions for mounting kits.
NOTE:For use only with a UL certified mounting kit/bracket. To obtain a wall mounting kit or height adjustment base, contact ViewSonic® or your local dealer.
Maximum Hole pattern Loading (W x H)
14 kg 100 x 100 mm
Interface Pad (W x H x D)
N/A
Pad Hole
Screw Specification
Screw Quantity
N/A
M4 x 10 mm
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NOTE:Mounting kits are sold separately.
1. Turn off the monitor, disconnect all cables, and remove the remote control. 2. Place the monitor on a flat, stable surface with the screen facing down. 3. Unscrew the captured screw in the monitor stand’s base and remove it from the
monitor stand’s neck.
4. Press and hold the quick release tab and carefully lift the stand.
1 2
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5. Pull down slightly to disengage the hooks and remove the stand.
6. Attach the mounting bracket to the VESA mounting holes at the rear of the monitor. Then secure it with four screws (M4 x 10 mm).
100 mm
100 mm
HDMI1
HDMI2
DP1
DP2 Type C
7. Follow the instructions that come with the mounting kit to mount the monitor.
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Using the Security Slot
To help prevent the monitor from being stolen, use a security slot locking device to secure the monitor to a fixed object. Additionally, fastening the monitor to a wall or fixed object using a security cable can help support the weight of the monitor in order to prevent the monitor from falling over. Below is an example of setting up a security slot locking device on a table.
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Making Connections
Connecting to Power
HDMI1
HDMI2
DP1
DP2 Type C
1
2
1. Connect the power cord to the DC IN jack at the rear of the device. 2. Plug the power cord plug into a power outlet.
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Connecting to Video
HDMI NOTE:The monitor is equipped with two HDMI 2.1 ports.
HDMI1
HDMI2
DP1
DP2 Type C
HDMI1
HDMI2
HDMI
1. Connect one end of an HDMI cable to an HDMI port of the monitor. 2. Plug the other end of the cable into the HDMI port of your computer.
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DisplayPort NOTE:The monitor is equipped with two DisplayPort 1.4 ports.
HDMI1
HDMI2
DP1
DP2 Type C
DP1
DP2
DisplayPort
1. Connect one end of a DisplayPort cable to the DisplayPort port of the monitor.
2. Plug the other end of the cable into the DisplayPort or Mini DisplayPort port of your computer.
NOTE:To connect the monitor to the Thunderbolt port (v. 1 & 2) on your Mac, connect the Mini DisplayPort end of a “Mini DisplayPort to DisplayPort cable” to the Thunderbolt output port of your Mac. Then connect the other end of the cable to the DisplayPort port of the monitor.
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Type C
HDMI1
HDMI2
DP1
DP2 Type C
Type C
Type C
1. Connect one end of a USB Type C cable to the USB Type C port of the monitor.
2. Plug the other end of the cable into the full-featured USB port of your computer.
NOTE:For video output use, make sure your USB Type C output device (e.g., laptop) and cable support video signal transmission.
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USB Connection
The monitor supports two types of USB ports, upstream and downstream. When making connection(s), observe the following guidelines.
HDMI1
HDMI2
DP1
DP2 Type C
Type C
2 1 33 3
USB Type Connection Type
Description
1 Upstream
Type B
Transfers data between the computer and the USB devices connected to the monitor.
Transfers audio, video, and power.
2
Type C
Supports: 15W power delivery and 5V/3A
charging.
Downstream
For peripheral device(s) (e.g., storage device, keyboard, mouse, etc.).
3
Type A
Supports 5V/2A charging.
NOTE: 5V/2A cannot be sustained if all three
USB Type A ports are used at the same
time.
NOTE:To use peripheral devices with the USB Type A ports, please also connect your computer to the monitor’s USB Type B port.
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Using the USB Ports 1. To use the downstream USB Type A ports, connect one end of the USB Type B
cable to the upstream USB Type B port of the monitor. Plug the other end of the cable, USB Type A, into a USB port of your computer.
2. Connect your peripheral device to a downstream USB Type A port of the monitor.
HDMI1
HDMI2
DP1
DP2 Type C
1 2
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Audio Connection
HDMI1
HDMI2
DP1
DP2 Type C
Plug the audio jack of the audio device into the Audio Out port of the monitor. NOTE:The monitor is also equipped with dual speakers.
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Using the Monitor
Adjusting the Viewing Angle
For optimal viewing, you can adjust the viewing angle using any of the following methods: Height Adjustment Lower or raise the monitor to the desired height (0 to 120 mm).
NOTE:When adjusting, press down firmly along the adjustment track holding the monitor with both hands on the side.
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Screen Orientation Adjustment (Monitor Pivot) 1. Adjust the monitor height to the highest position. Then tilt the monitor
backwards to the full tilt position.
2. Rotate the monitor 90° clockwise or counterclockwise from landscape to portrait orientation.
NOTE: · To rotate the screen image, manually change the system’s display orientation settings. · When adjusting, make sure to hold both sides of the monitor firmly with both hands. 24
Swivel Angle Adjustment Swivel the monitor to the left or right for the desired viewing angle (±20°).
25
Tilt Angle Adjustment Tilt the monitor forwards or backwards to the desired viewing angle (-5° to 20°).
NOTE:When adjusting, support the stand firmly with one hand while tilting the monitor forwards or backwards with the other hand.
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Turning the Monitor On/Off
1. Plug the connected power cord into a power outlet. 2. Press the Power button to turn on the monitor. 3. To turn the monitor off, press the Power button again.
NOTE:If the OSD Menu is still on screen, press and hold the Power button for three seconds to power off.
NOTE:The monitor will still consume some power as long as the power cord is connected to the power outlet. If the monitor is not being used for a long period of time, please disconnect the power plug from the power outlet.
Using the Joy Key
Use the Joy Key to activate Hot Keys, navigate the On-Screen Display (OSD) Menu, and change settings.
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Quick Access Menu Press the Quick Access Menu Key to activate the Quick Access Menu, which quickly initiates some functions and modes. To learn more, see page 53.
Quick Access
FPS MOBA Realistic Return
Press to go to next
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Hot Keys
When the On-Screen Display (OSD) Menu is off, you can quickly access special functions by using the Joy Key.
Key
Description
Move and hold the Joy Key for 5 seconds to lock/unlock the OSD Menu.
When the menu appears on the screen, continue holding the key for 10 seconds to lock/unlock the OSD Menu.
Locking OSD
Press and hold for 10s to lock OSD
If the OSD Menu is locked, the below message will appear on the screen:
OSD Lock/Unlock
OSD Locked
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Key
Description
Move and hold the Joy Key for 5 seconds to lock/unlock the Power button.
When the menu appears on the screen, continue holding the key for 10 seconds to lock/unlock the Power button.
Locking Power Button
Press and hold for 10s to lock Power
If the Power button is locked, the below message will appear on the screen:
Power Lock/Unlock
Power Button Locked
Move and hold the Joy Key for 5 seconds to display/hide the boot up screen when the device is turned on.
Boot Up Screen On/Off
Off Press to Turn On
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Configuring the Settings
General Operations 1. Press or move the Joy Key
(OSD) Menu.
///
to open the On-Screen Display
XG272-2K-OLED
VRR Max. Refresh Rate
ON 240 Hz
Standard
Game Modes
Game Modes
HDMI 1 HDMI 2 DisplayPort 1 DisplayPort 2 Type C
Gaming
Display
Input Select
Setup Menu
Navi.
2. Move the Joy Key or to select the main menu. Then move the Joy Key to enter the selected menu.
XG272-2K-OLED
VRR Max. Refresh Rate
ON 240 Hz
Standard
Game Modes
Game Modes
Gaming
Language Select Audio Adjust Information Quick Access Boot Up Screen OSD Timeout
Display
Input Select
Setup Menu
Navi.
31
3. Move the Joy Key or to select the menu option. Then move the Joy Key to enter the sub-menu.
XG272-2K-OLED
VRR Max. Refresh Rate
ON 240 Hz
Game Modes
Gaming
Language Select Audio Adjust Information Quick Access Boot Up Screen OSD Timeout
Display Volume Mute
Input Select
Setup Menu On Off
Standard
Game Modes
Navi.
4. Move the Joy Key or to adjust/select the setting. Then press the Joy Key to confirm.
XG272-2K-OLED
VRR
ON
Max. Refresh Rate
240 Hz
Standard
Game Modes
Game Modes
Gaming
Language Select Audio Adjust Information Quick Access Boot Up Screen OSD Timeout
Display Volume Mute
Input Select
Setup Menu On Off
Navi.
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NOTE:Certain menu option adjustments do not require the user to press the Joy Key to confirm the selection.
XG272-2K-OLED
VRR Max. Refresh Rate
ON 240 Hz
Game Modes
Gaming
Language Select Audio Adjust Information Quick Access Boot Up Screen OSD Timeout
Display Volume Mute
Input Select
Setup Menu On Off
Standard Game Modes
XG272-2K-OLED
VRR
ON
Max. Refresh Rate
240 Hz
Game Modes
Gaming
Language Select Audio Adjust Information Quick Access Boot Up Screen OSD Timeout
Display Volume Mute
Input Select
Setup Menu
Standard Game Modes
50
/100
Navi.
Navi.
Key Guide
Key Guide
5. Move the Joy Key to return to the previous menu.
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On-Screen Display (OSD) Menu Tree
Main Menu
Sub-menu
Standard
Custom 1
Game Modes
Custom 2
FPS
Menu Option
Standard Movie Web Text MAC Mono
Standard Movie Web Text MAC Mono
Gaming
MOBA Realistic Vibrant Console
VRR (Variable Refresh
Rate)
BFI
BFI Minimum Hz BFI Strength
HDR
On
Off
On Off (+/-, 48~120)/1 (+/-, 50~100)/10 DisplayHDR CinematicHDR GameplayHDR Off
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Main Menu
Sub-menu
Crosshair
Gaming Gaming RGB
Type A Type B Type C
Off Single
Breathing Off
Menu Option
Green White Yellow Green White Yellow Green White Yellow
Red Dark Green
Blue ICE Blue
Auto Red Dark Green Blue ICE Blue Auto
Preview Image
Preview Image
Preview Image
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Main Menu Display
Input Select
Sub-menu
Brightness Contrast Blue Light Filter Sharpness
ViewScale
Color Temperature
Color Adjust
HDMI 1 HDMI 2 DisplayPort 1 DisplayPort 2 Type C
Menu Option
(-/+, 0~100)/1
(-/+, 0~100)/1
(-/+, 0~100)/1
(-/+, 0~100)/1
Full
Aspect
1:1
19″ (4:3)
19″W (16:10) (-/+, 0~100)/10
21.5″ (16:9) (-/+, 0~100)/10
22″W (16:10)
23.6″W (16:9)
24″W (16:9)
sRGB
Bluish
Cool
Native
Warm
Red
Full Color Control
Green
Blue
Auto
Color Space
RGB Mode
YUV Mode
Auto
Color Range
Full Range
Limited Range
Color Saturation (-/+, 0~100)/1
Black Stabilization (-/+, 0~22)/1
(-/+, 0~100)/1 (-/+, 0~100)/1 (-/+, 0~100)/1
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Main Menu
Sub-menu
Language Select
Setup Menu Audio Adjust Information Quick Access
Boot Up Screen
English Français Deutsch Español Italiano Suomi Türkçe Ceská Svenska Ting Vit Volume
Mute
Menu Option
(-/+, 0~100)/1 On Off
FPS MOBA Realistic Vibrant Console Custom 1 Custom 2
On Off
On/Off On/Off On/Off On/Off On/Off On/Off On/Off
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Main Menu Setup Menu
Sub-menu
OSD Timeout OSD Background
OSD Pivot Power Indicator Auto Power Off
Sleep
ECO Mode
DDC/CI HDMI 2.0 DisplayPort 1.2 Standby Charger Memory Recall
Menu Option
5/15/30/60 On Off On Off On Off On Off
30 minutes 45 minutes 60 minutes 120 minutes
Off Standard Optimize Conserve Energy Saving
On Off On Off On Off On Off
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Menu Options
Game Modes
1. Press or move the Joy Key / / / to open the On-Screen Display (OSD) Menu.
2. Move the Joy Key or to select Modes. Then move the Joy Key to enter the Modes menu.
XG272-2K-OLED
VRR
ON
Max. Refresh Rate
240 Hz
Standard
Game Modes
Game Modes
Standard Custom 1 Custom 2 FPS MOBA Realistic
Gaming
Display
Input Select
Setup Menu
Navi.
3. Move the Joy Key or to select the setting. Then press the Joy Key to confirm the selection.
Menu Option Standard
Custom 1/2 FPS
MOBA Realistic Vibrant Console
Description For general use. Two customizable settings to match individual preferences. For First-Person Shooter games. For Multiplayer Online Battle Arena games. For true-to-life color representation. For bright and saturated colors. For color accuracy for console use.
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Gaming
1. Press or move the Joy Key / / / to open the On-Screen Display (OSD) Menu.
2. Move the Joy Key or to select Gaming. Then move the Joy Key to enter the Gaming menu.
XG272-2K-OLED
VRR
ON
Max. Refresh Rate
240 Hz
Standard
Game Modes
Game Modes
Gaming
VRR BFI BFI Minimum Hz BFI Strength HDR Crosshair
Display
Input Select
Setup Menu
Navi.
3. Move the Joy Key or to select the setting. Then press the Joy Key to confirm the selection.
Menu Option
Description
Variable Refresh Rate (VRR)
Eliminates screen stutter and tearing.
Black Frame Insertion (BFI), when turned on, reduces the
BFI
persistent blur that can appear behind fast-moving objects
on screen.
BFI Minimum Hz Sets the minimum refresh rate for BFI.
BFI Strength Sets the BFI strength, adjusting the black frame length.
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Menu Option
Description
Reduces the overall contrast of a given scene so that detail in the highlights and shadows can be seen.
HDR
Crosshair Gaming RGB
Option
DisplayHDR
CinematicHDR GameplayHDR
Description Passes AMD FreeSync Premium Pro certification and VESA DisplayHDR 1400 certification.
HDR setting for movies.
HDR setting for gaming.
NOTE:
· When DisplayHDR is enabled, you cannot adjust the brightness. The brightness depends on the HDR content.
· You can adjust the brightness on CinematicHDR and GameplayHDR.
· When you use HDR, please make sure the Windows HDR is turned on and the content also supports HDR.
Aim more clearly and quickly during FPS games with the onscreen crosshair overlay. For more, see page 54.
Controls the RGB lighting on the monitor. When turned on, or after being reset, the default Breathing mode will be activated.
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Display
1. Press or move the Joy Key / / / to open the On-Screen Display (OSD) Menu.
2. Move the Joy Key or to select Display. Then move the Joy Key to enter the Display menu.
XG272-2K-OLED
Game Modes
Gaming
Brightness Contrast Blue Light Filter Sharpness ViewScale Color Temperature
Display
VRR
ON
Max. Refresh Rate
240 Hz
Input Select
Setup Menu
Standard
Game Modes
Navi.
3. Move the Joy Key or to select the menu option. Then move the Joy Key to enter its sub-menu.
4. Move the Joy Key or to select the setting. Then press the Joy Key to confirm the selection. (if applicable).
NOTE:Some sub-menu options may have another sub-menu. To enter the respective sub-menu, move the Joy Key .
Menu Option Brightness
Contrast
Blue Light Filter Sharpness ViewScale
Description Adjusts background black levels of the screen image.
Adjusts the degree of difference between the lightest and darkest parts of the picture and change the amount of black and white in the image.
Blocks high-energy blue light for a more comfortable viewing experience.
Adjusts the on-screen’s image quality.
Adjusts the display size of the image.
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Menu Option
Description Sets the color temperature.
Color Temperature
Option
Description
sRGB
Precise color gamut and gamma of the sRGB standard.
Bluish
Sets the color temperature to 9300K.
Cool
Sets the color temperature to 7500K.
Native
Default color temperature. Recommended for regular use.
Warm
Sets the color temperature to 5000K.
Full Color Control
Individually adjust red, green, and blue values.
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Menu Option Color Adjust
Description Color Space Select which color space to use for color output.
Option Auto
RGB Mode YUV Mode
Description Automatically recognizes the input signal’s color space.
Sets the input signal color format as RGB.
Sets the input signal color as YUV.
Color Range
The monitor can detect the input signal’s color range automatically, or they can be manually changed to fit the correct color range if colors are not displayed correctly.
Option Auto Full Range Limited Range
Description Automatically recognizes the input signal’s color range.
Black and white levels are full (0~255).
Black and white levels are limited (16~235).
Color Saturation Adjusts the color depth of each color – red, green, blue, cyan, magenta, and yellow.
Black Stabilization Provides heightened visibility and detail by brightening dark scenes.
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Input Select
1. Press or move the Joy Key / / / to open the On-Screen Display (OSD) Menu.
2. Move the Joy Key or to select Input Select. Then move the Joy Key to enter the Input Select menu.
XG272-2K-OLED
Game Modes
HDMI 1 HDMI 2 DisplayPort 1 DisplayPort 2 Type C
Gaming
Display
VRR
ON
Max. Refresh Rate
240 Hz
Input Select
Setup Menu
Standard
Game Modes
Navi.
3. Move the Joy Key or to select the input source. Then press the Joy Key to confirm the selection.
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Setup Menu
1. Press or move the Joy Key / / / to open the On-Screen Display (OSD) Menu.
2. Move the Joy Key or to select Setup Menu. Then move the Joy Key to enter the Setup Menu menu.
XG272-2K-OLED
Game Modes
Gaming
Language Select Audio Adjust Information Quick Access Boot Up Screen OSD Timeout
Display
VRR Max. Refresh Rate
ON 240 Hz
Input Select
Setup Menu
Standard
Game Modes
Navi.
3. Move the Joy Key or to select the menu option. Then move the Joy Key to enter its sub-menu.
4. Move the Joy Key or to select the setting. Then press the Joy Key to confirm the selection. (if applicable).
NOTE:Some sub-menu options may have another sub-menu. To enter the respective sub-menu, move the Joy Key .
Menu Option Language Select
Audio Adjust Information Quick Access Boot Up Screen
OSD Timeout
OSD Background
OSD Pivot
Description Sets the language for the OSD Menu. Adjusts the volume level or mutes the monitor’s sound. Shows information about the monitor. Sets which options are added to the Quick Access Menu. Toggles the start screen on or off. Adjusts the length of time the OSD Menu remains on screen. Shows or hides the OSD background when the OSD Menu appears on screen. Sets the OSD Menu orientation.
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Menu Option Power Indicator Auto Power Off
Sleep ECO Mode
DDC/CI
HDMI 2.0
DisplayPort 1.2
Standby Charger Memory Recall
Description
Turns the power indicator light on or off. When turned on, the power indicator light will be blue when the monitor is turned on.
Sets the monitor to automatically turn off after a certain amount of time.
Sets the amount of idle time before the monitor enters Sleep mode.
Adjusts the power consumption of the monitor.
NOTE:Energy Saving Mode is on by default. Once turned off, the brightness level can be adjusted to the maximum level.
Allows the monitor control via the connected computer’s graphics card.
Enables HDMI 2.0 support.
NOTE: · If the monitor shows no video signal via the HDMI 2.1 port. Please turn on HDMI 2.0. For additional information about HDMI 2.1 support, contact your graphics card manufacturer.
· HDMI 2.0 supports up to 2560 x 1440 @ 100Hz.
Enables DisplayPort 1.2 support.
NOTE:If the monitor shows no video signal via the DisplayPort (v. 1.4) port. Please turn on DisplayPort 1.2. For additional information about DisplayPort v. 1.4 support, contact your graphics card manufacturer.
When turned on, the USB ports will continue to supply power even when the monitor is in standby mode.
Resets all settings to their default values.
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Advanced Features and Settings
Variable Refresh Rate (VRR)
Enabling Variable Refresh Rate will put an end to choppy gameplay with fluid, artifact-free performance. To enable Variable Refresh Rate: 1. Press or move the Joy Key / / / to open the On-Screen Display
(OSD) Menu. 2. Move the Joy Key or to select Display. Then move the Joy Key to
enter the Display menu. 3. Move the Joy Key or to select Variable Refresh Rate. Then move the Joy
Key to confirm the selection. 4. Move the Joy Key or to select On or Off. Then press the Joy Key to
confirm the selection. NOTE:When enabled, DisplayHDR will turn on automatically.
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HDR (High-Dynamic-Range)
Reduces the overall contrast of a given scene so that detail in the highlights and shadows can be seen.
NOTE:Ensure the HDR setting is turned on on your device first before enabling the HDR on the monitor.
Option DisplayHDR
CinematicHDR GameplayHDR
Description Passes AMD FreeSync Premium Pro certification and VESA DisplayHDR 1400 certification. HDR setting for movies. HDR setting for gaming.
To enable the HDR function on the monitor:
1. Press or move the Joy Key / / / to open the On-Screen Display (OSD) Menu.
2. Move the Joy Key or to select Display. Then move the Joy Key to enter the Display menu.
3. Move the Joy Key or to select HDR. Then move the Joy Key to confirm the selection.
4. Move the Joy Key or Key to confirm.
to select the preferred setting. Then press the Joy
To enable HDR on Windows: 1. Right-click on the desktop then left-click Display Settings. 2. Select the XG272-2K-OLED display and select the appropriate Resolution. 3. Toggle HDR on.
NOTE: · The screen may slightly dim, indicating HDR has been activated. · Please select Off for the HDR function when you have no need for the automatic activation function.
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Blue Light Filter and Eye Health
The Blue Light Filter blocks high-energy blue light for a more comfortable viewing experience. Enabling and disabling the Blue Light Filter can be done quickly via the Display menu.
XG272-2K-OLED
VRR Max. Refresh Rate
ON 240 Hz
Standard
Game Modes
Game Modes
Gaming
Brightness Contrast Blue Light Filter Sharpness ViewScale Color Temperature
Display
Input Select
Setup Menu
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/100
Navi.
While using the monitor please keep the following in mind: · Viewing screens for extended periods of time may cause eye irritation and
discomfort. To reduce these effects, it is recommended to take periodic breaks from viewing to allow the eyes to relax. · The Blue Light Filter value can be adjusted through the Display menu.
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Calculating Breaks When viewing the monitor for extended periods, it is recommended to take periodic breaks from viewing. Short breaks of at least five (5) minutes are recommended after one to two hours of continuous viewing.
Taking shorter, more frequent breaks are generally more beneficial than longer, less frequent breaks.
Focus Fatigue (20-20-20 Rule) To reduce the risk of eye fatigue by constantly looking at the screen, look away from the screen at least every 20 minutes and gaze at a distant object (at least 20 feet away) for at least 20 seconds.
Looking at Distant Objects While taking breaks, users can further reduce eye strain and dryness by focusing on objects that are further away from them.
Eye and Neck Exercises
Eye Exercises
Eye exercises can help minimize eye strain. Slowly roll your eyes to the left, right, up, and down. Repeat as many times as needed.
Exercises for the eyes
(1) Keep the body and the head upright. Move the eyes up to look at the ceiling, then turn down to look at the floor.
(2) Move the eyes le and right slowly to look at objects on the two sides.
(3) Move the eyes to look at objects at the right upper direcon and then right lower direcon. Repeat for the le upper and le lower direcons.
Neck Exercises
Neck exercises can also help minimize eye strain. Relax your arms and let them hang at your sides, bend forward slightly to stretch the neck, turn your head to the right and to the left. Repeat as many times as needed.
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ViewScale
Under ViewScale, the current aspect ratio can be adjusted to fit specific use-case scenarios.
NOTE:Choosing a ViewScale aspect ratio that is not native may impact the overall experience.
To enable ViewScale:
1. Press or move the Joy Key / / / to open the On-Screen Display (OSD) Menu.
2. Move the Joy Key or to select Display. Then move the Joy Key to enter the Display menu.
3. Move the Joy Key or to select ViewScale. Then move the Joy Key to enter its sub-menu.
4. Move the Joy Key or to select the setting. Then press the Joy Key to confirm the selection.
Aspect Ratio
Description
Full
Scales the inputted image to fill the screen, this is the default input choice and is ideal for 16:9 images.
Aspect
The inputted image is allowed to fill the screen as large as it can go without image distortion.
1:1
The image is directly displayed without scaling.
19″ (4:3)
Simulates the inputted image in a 4:3 aspect ratio and 19″ display size.
19″W (16:10)
Simulates the inputted image in a 16:10 aspect ratio and 19″W display size.
21.5″ (16:9)
Simulates the inputted image in a 16:9 aspect ratio and 21.5″ display size.
22″W (16:10)
Simulates the inputted image in a 16:10 aspect ratio and 22″W display size.
23.6″W (16:9)
Simulates the inputted image in a 16:9 aspect ratio and 23.6″W display size.
24″W (16:9)
Simulates the inputted image in a 16:9 aspect ratio and 24″W display size.
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Quick Access Menu
Quickly enable certain functions through the Quick Access Menu. The menu options can be customized via the Setup Menu of the OSD Menu. The function will be enabled as soon as the item is highlighted, and will disable after removing the highlight.
In the Quick Access Menu, Return means users can go back to the mode they chose before entering the Quick Access Menu.
For example, if a user chose Console mode before entering the Quick Access Menu and there is an existing FPS option in the Quick Access Menu, according to the Quick Access definition, users will enable FPS mode when the item is highlighted. Then, when moving the highlight to Return, the mode will be changed back to Console which is the same mode as before entering the Quick Access Menu.
To activate the Quick Access Menu:
1. Press the Quick Access Menu Key to open the Quick Access Menu.
2. Move the Joy Key or to select your preference.
NOTE:After activation, the Quick Access Menu will disappear after three seconds.
To change the Quick Access Menu options:
1. Press or move the Joy Key / / / to open
Quick Access
the On-Screen Display (OSD) Menu.
2. Move the Joy Key or to select Setup Menu. Then
FPS
move the Joy Key to enter the Setup Menu menu.
MOBA Realistic Return
Press to go to next
3. Move the Joy Key or to select Quick Access. Then move the Joy Key to enter its sub-menu.
4. Move the Joy Key or to select your preference. Then press the Joy Key to confirm the selection.
NOTE:Some sub-menu options may have another submenu. To enter the respective sub-menu, move the Joy Key .
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Crosshair
Select from different crosshair styles and colors to overlay on your screen. To enable Crosshair:
1. Press or move the Joy Key / / / to open the On-Screen Display (OSD) Menu.
2. Move the Joy Key or enter the Gaming menu.
3. Move the Joy Key or confirm the selection.
to select Gaming. Then move the Joy Key to to select Crosshair. Then move the Joy Key to
4. Move the Joy Key or to select your preferred crosshair style and color. Then press the Joy Key to confirm the selection.
NOTE:A preview image of the crosshair (type and color) will be displayed on the right side of the OSD Menu before confirming.
Type
Crosshair
Type A
Type B
Type C
Adjust Main Menu Exit
NOTE:This message box will appear with the crosshair, and disappear after three seconds.
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Appendix
Specifications
Item
LCD
Category
Type
Display Size Color Filter Glass Surface
Input Signal
Video Sync
Compatibility
PC Macintosh
Specifications
OLED, Color a-Si TFT Active Matrix, 2560 x 1440 OLED 0.2292 (H) mm x 0.2292 (V) mm pixel pitch
67.3 cm (27″ real diagonal)
RGB vertical stripe
Anti-Glare (Haze 25%), Hard Coating (3H)
TMDS digital (100 ) DisplayPort (v. 1.4): fh:15~255 kHz, fv:48~240 Hz HDMI (v. 2.1): fh:30~160 kHz, fv:30~240 Hz Type C: fh:15~255 kHz, fv:48~240 Hz
up to 2560 x 1440
up to 2560 x 1440
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Item
Resolution and Timings1
Power2 Display Area Operating conditions
Category
Recommended
Supported
Input Voltage Active Size (H x V) Altitude Relative Humidity Temperature
Specifications
2560 x 1440 @ 240 Hz
2560 x 1440 @ 60, 100, 120, 144, 165, 200, 240 Hz 2560 x 1080 @ 24, 25, 30, 50, 60 Hz 2048 x 1152 @ 60 Hz 1920 x 1440 @ 51, 60, 75 Hz 1920 x 1200 @ 60, 75 Hz 1920 x 1080 @ 24, 25, 30, 50, 60 Hz 1680 x 1050 @ 60 Hz 1600 x 1200 @ 60 Hz 1600 x 900 @ 60 Hz 1440 x 900 @ 60, 75 Hz 1440 x 576 @ 50 Hz 1400 x 1050 @ 60, 75 Hz 1366 x 768 @ 60 Hz 1360 x 768 @ 60 Hz 1280 x 1024 @ 50, 60, 75 Hz 1280 x 960 @ 50, 60, 75 Hz 1280 x 800 @ 60, 75 Hz 1280 x 768 @ 50, 60, 75 Hz 1280 x 720 @ 50, 60 Hz 1152 x 900 @ 66 Hz 1152 x 870 @ 75 Hz 1152 x 864 @ 60, 75 Hz 1024 x 768 @ 50, 60, 70, 72, 75 Hz 1024 x 600 @ 60 Hz 848 x 480 @ 60 Hz 832 x 624 @ 75 Hz 800 x 600 @ 56, 60, 72, 75 Hz 720 x 576 @ 50 Hz 720 x 480 @ 60 Hz 720 x 400 @ 70 Hz 640 x 480 @ 50, 60, 66, 72, 75 Hz 640 x 400 @ 60, 70 Hz 640 x 350 @ 70 Hz
AC 100-240V, 50/60Hz (auto switch)
604.42 x 350.62 mm
23.80″ x 13.80″
5 km
16,404.2 ft
20% to 90% (non-condensing)
0° C to 40° C
32° F to 104° F
1- Do not set the graphics card in your computer to exceed these timing modes; doing so may result in permanent damage to the display. 2- Please use the power adapter/power cord from ViewSonic® or an authorized source only.
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Item
Storage conditions
Dimensions (with stand) Dimensions (without stand)
Weight (with stand)
Weight (with stand) Wall Mount
Power Consumption
Category
Altitude Relative Humidity Temperature
Physical (W x H x D)
Physical (W x H x D)
Physical
Physical
Dimensions On3 Off
12 km 39,370.1 ft
Specifications
5% to 90% (non-condensing)
-20° C to 60° C -4° F to 140° F 604.4 x 566.6 x 221.8 mm 23.8″ x 23.3″ x 8.7″ 604.4 x 374.9 x 62.2 mm 23.8″ x 14.6″ x 2.4″ 6.95 kg 15.32 lbs 4.8 kg 10.58 lbs 100 x 100 mm 42W (Typical) without audio 44W (Typical) with 50% audio 0.3W (Maximum)
3- The test condition follows EEI standards.
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Glossary
This section describes the standard glossary of terms used in all LCD display models. All terms are listed in alphabetical order.
NOTE:Some terms may not be applicable to your monitor.
A Advanced DCR Advanced DCR technology automatically detects the image signal and intelligently controls the backlight brightness and color to improve on the ability to make the black blacker in a dark scene, and make the white whiter in a bright environment. Audio Adjust Adjusts the volume, mutes the sound, or toggles between inputs if you have more than one source. Auto Detect If the current input source has no signal, the monitor will automatically switch to the next input option. This function, on some models, is disabled by default.
B Black Stabilization ViewSonic’s Black Stabilization provides heightened visibility and detail by brightening dark scenes. Black Frame Insertion (BFI) BFI features aim to reduce persistent blur caused by the sample-and-hold method that all displays use, which results in a trail appearing behind fastmoving objects. Blue Light Filter Adjusts the filter that blocks high-energy blue light for a more comfortable viewing experience. Boot Up Screen Turning off the boot screen will disable the on-screen message from displaying when turning on the monitor. Brightness Adjusts background black levels of the screen image.
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C Color Adjust Provides several color adjustment modes to help adjust the color settings to fit the user’s needs.
Color Range The monitor can detect the input signal color range automatically. You can manually change the color range options to fit the correct color range if the colors are not displayed correctly.
Option Auto
Description
The monitor automatically recognizes the color format and black and white levels.
Full Range The color range of the black and white levels are full. Limited Range The color range of the black and white levels are limited.
Color Space Allows users to choose which color space they would like to use for monitor color output (RGB, YUV).
Color Temperature Allows users to select specific color temperature settings to further customize their viewing experience.
Option
Description
sRGB
Precise color gamut and gamma of the sRGB standard.
Bluish Set the color temperature to 9300K.
Cool
Set the color temperature to 7500K.
Native Warm
Default color temperature. Recommended for general use.
Set the color temperature to 5000K.
Contrast Adjusts the difference between the image background (black level) and the foreground (white level).
Crosshair Select from different crosshair styles and colors to overlay on your screen.
F FreeSyncTM Premium Pro AMD FreeSync technology puts an end to choppy gameplay and broken frames with fluid, artifact-free performance at virtually any frame rate.
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G Game Mode Integrating a gaming-oriented OSD design including pre-calibrated FPS, RTS, and MOBA gaming settings. Each mode is functionally customized with in-game testing and adjustments made for the best blend of color and technology. Gamma Allows users to manually adjust the brightness level of the monitor’s grayscale levels. There are six selections: 1.8, 2.0, 2.2, 2.4, 2.6, and 2.8.
H Hertz Limiter Allows users to control how many frames the monitor can output. The monitor will put a cap on the maximum amount of frames that can be rendered from the monitor to save power and loading from the monitor’s side. Hue Adjusts the tint of each color (red, green, blue, cyan, magenta, and yellow).
I Information Displays the timing mode (video signal input) coming from the graphics card in the computer, the LCD model number, the serial number, and the ViewSonic® website URL. See your graphics card’s user guide for instructions on changing the resolution and refresh rate (vertical frequency). NOTE: VESA 1024 x 768 @ 60Hz, for example, means that the resolution is 1024 x 768 and the refresh rate is 60Hz. Input Select Toggles between the various input options that are available for the monitor.
L Low Input Lag ViewSonic® offers low input lag, utilizing a monitor process reducer, which decreases signal latency. Under the “Low Input Lag” sub-menu, you can select the appropriate speed for your desired use from the options.
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M Manual Image Adjust Displays the “Manual Image Adjust” menu. You can manually set a variety of image quality adjustments. Memory Recall Returns the adjustments back to factory settings if the display is operating in a factory preset timing mode listed in the “Specifications” of this manual. NOTE: (Exception) This control does not affect changes made in the “Language Select” or “Power Lock” setting.
O Offset Adjusts black levels for red, green, and blue. The gain and offset functions allow users to control the white balance for the upmost control when manipulating contrast and dark scenes. OSD Pivot Sets the monitor OSD Menu display direction. Overscan Refers to a cropped image on your monitor’s screen. A setting on your monitor zooms in on movie content, so that you cannot see the outermost edges of the film.
P Power Indicator The light that displays whether the monitor is on or off. This setting also controls the lighting on the stand. Users can turn off the lighting effect under “Power Indicator”. Additionally, the power indicator displays an average color directly interpreting the input color signal received on screen.
Q Quick Access Quickly initiate some functions and modes through the Quick Access key and menu. Users can also define which functions or modes they prefer in the Quick Access Menu via the Setup Menu in OSD. The function/mode will be enabled as soon as the light-bar moves on the item, and will disable after removing the light-bar.
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R Recall Resets the ViewMode monitor settings. Resolution Notice The notice tells users that the current viewing resolution is not the correct native resolution. This notice will appear in the display settings window when setting up the display resolution. Response Time OD An advanced tuning function for users that want to adjust their monitor’s response time. They can select from five (5) different levels to more precisely tune the response to be as fast as needed while reducing blurring or ghosting based on each unique gaming scenario. RGB Lighting This setting controls the RGB lighting on the back of the monitor and beneath the bezel. Both the color and style of the RGB lighting can be adjusted.
S Setup Menu Adjusts On-Screen Display (OSD) Menu settings. Many of these settings can activate on-screen display notifications so users do not have to reopen the menu. Sharpness Adjusts the picture quality of the monitor.
V ViewMode ViewSonic’s unique ViewMode feature offers “Game”, “Movie”, “Web”, “Text”, “MAC”, and “Mono” presets. These presets are specifically designed to deliver an optimized viewing experience for different screen applications. ViewScale Gamers have the ability to adjust the display size of the image on the monitor, allowing for a “best fit” scenario.
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Troubleshooting
This section describes some common problems that you may experience when using the monitor.
Problem or Issue
No power
Power is On, but no image appears on screen
Possible Solutions
· Make sure you have turned on the monitor by pressing the Power button.
· Make sure the power cord is properly and securely connected to the monitor and power outlet.
· Plug another electrical device into the power outlet to verify that the outlet is supplying power.
· Make sure the video cable connecting the monitor to the computer is properly and securely connected.
· Adjust the brightness and contrast settings. · Make sure the correct input source is selected.
Wrong or abnormal colors
Screen image is too light or dark
· If any colors (red, green, or blue) are missing, check the video cable to make sure it is properly and securely connected. Loose or broken pins in the cable connector could cause an improper connection.
· Connect the monitor to another computer.
· Adjust brightness and contrast settings via the OSD Menu.
· Reset the monitor to factory settings.
Screen image cuts in and out
Screen image is blurred
· Make sure the correct input source is selected. · Check for bent or broken pins in the video cable
connector. · Make sure the video cable connecting the
monitor to the computer is properly and securely connected.
· Adjust the resolution to the correct Aspect Ratio. · Reset the monitor to factory settings.
The screen isn’t centered correctly
· Adjust the horizontal and vertical controls via the OSD Menu.
· Check the Aspect Ratio. · Reset the monitor to factory settings.
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Problem or Issue The screen appears yellow The OSD Menu does not appear on the screen/the OSD controls are inaccessible Control panel keys do not work Some menus aren’t selectable in the OSD
No audio output
The monitor will not adjust
USB devices connected to the monitor do not work
The external device is connected, but no image appears on the screen
Possible Solutions
· Make sure the “Blue Light Filter” is Off.
· Check whether the OSD Menu is locked. · Turn off the monitor, unplug the power cord, plug it
back in, and then turn on the monitor. · Reset the monitor to factory settings.
· Press only one key at a time. · Restart the computer.
· Adjust the ViewMode or the input source. · Reset the monitor to factory settings.
· If using ear-/headphones, ensure the mini stereo jack is connected.
· Make sure the volume is not muted, nor set to 0. · Check the Audio Input setting.
· Make sure there are no obstructions near or on the monitor, and that there is adequate spacing.
· For more information, see “Adjusting the Viewing Angle”.
· Make sure the USB cable is connected properly. · Try changing to another USB port (if applicable). · Some USB devices require a higher electric current;
connect the device directly to the computer.
· Make sure the Power is On · Adjust brightness and contrast via the OSD Menu. · Check the connecting cable and make sure it
is properly and securely connected. Loose or broken pins in the cable connector could cause an improper connection.
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Maintenance
General Precautions · Make sure the monitor is turned off and the power cable is unplugged from the
power outlet. · Never spray or pour any liquid directly onto the screen or case. · Handle the monitor with care, as a darker-colored monitor, if scuffed, may show
marks more clearly than a lighter-colored monitor. Cleaning the Screen · Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other
particles. · If the screen is still not clean, apply a small amount of non-ammonia, non-
alcohol based glass cleaner onto a clean, soft, lint-free cloth; then wipe the screen. Cleaning the Case · Use a soft, dry cloth. · If the case is still not clean, apply a small amount of non-ammonia, non-alcohol based, mild non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface. Disclaimer · ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the monitor. · ViewSonic® will not be liable for damage resulting from use of any ammonia or alcohol-based cleaners.
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Regulatory and Service Information
Compliance Information
This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit.
FCC Compliance Statement This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
· Reorient or relocate the receiving antenna. · Increase the separation between the equipment and receiver. · Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected. · Consult the dealer or an experienced radio/TV technician for help.
Warning: You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.
Industry Canada Statement CAN ICES-003(B) / NMB-003(B)
CE Conformity for European Countries
The device complies with the EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU.
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The following information is only for EU-member states: The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.
Declaration of RoHS2 Compliance
This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below:
Substance
Lead (Pb) Mercury (Hg) Cadmium (Cd) Hexavalent Chromium (Cr6) Polybrominated biphenyls (PBB) Polybrominated diphenyl ethers (PBDE) Bis (2-ethylhexyl) phthalate (DEHP) Butyl benzyl phthalate (BBP) Dibutyl phthalate (DBP) Diisobutyl phthalate (DIBP)
Proposed Maximum Concentration 0.1% 0.1% 0.01% 0.1% 0.1%
0.1%
Actual Concentration
< 0.1% < 0.1% < 0.01% < 0.1% < 0.1%
< 0.1%
0.1%
< 0.1%
0.1%
< 0.1%
0.1%
< 0.1%
0.1%
< 0.1%
Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below. Examples of exempted components are:
· Copper alloy containing up to 4% lead by weight.
· Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight or more lead).
· Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound.
· Lead in dielectric ceramic in capacitors for a rated voltage of 125 V AC or 250 V DC or higher.
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Indian Restriction of Hazardous Substances Restriction on Hazardous Substances statement (India). This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.
Product Disposal at End of Product Life ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic® website to learn more.
USA & Canada: https://www.viewsonic.com/us/go-green-with-viewsonic Europe: https://www.viewsonic.com/eu/go-green-with-viewsonic Taiwan: https://recycle.moenv.gov.tw/
For EU users, please contact us for any safety/accident issue experienced with this product:
ViewSonic Europe Limited Haaksbergweg 75 1101 BR Amsterdam Netherlands +31 (0) 650608655 EPREL@viewsoniceurope.com https://www.viewsonic.com/eu/
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Battery Notice
Safety Precautions To prevent the possibility of the battery from leaking, overheating, or causing fire please observe the following precautions: · Do not immerse the battery in water or seawater. · Do not use or leave the battery near a heat source such as a fire or heater. · Do not reverse the positive and negative terminals. · Do not discard the battery into a fire or other heat source. · Do not short-circuit the battery by directly connecting the positive and negative
terminals with other metal objects such as wire. · Do not use or leave the battery in extremely hot conditions (e.g., in direct
sunlight or a vehicle), otherwise, it can overheat, cause a fire, or its performance will degrade and its service life will be shortened. · If the battery leaks and the electrolyte gets into the eyes, do not the rub eyes. Immediately rinse the eyes with clean, running water and seek medical attention. Otherwise eye injury can result. · If the battery gives off an odor, generates heat, becomes discolored or deformed, or in any way appears abnormal during use, recharging, or storage, immediately remove it from the device and stop using it. · In the case the battery’s terminals are dirty, clean the terminals with a dry cloth before use. Otherwise, power or charge failure may occur due to the poor connection with the device. · Use the battery with only the accessories specified by the manufacturer. · This product has no parts which can be repaired by the user. Any damage caused by the user’s own disassembly is not covered by warranty. Repair operations should be performed by qualified professionals. · There is a danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer. Discard used batteries according to the battery manufacturer’s instructions.
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This mark indicates the requirement to NOT dispose of the equipment including any spent or discarded batteries or accumulators as unsorted municipal waste, but use the return and collection systems available.
WARNING
· INGESTION HAZARD: This product contains button cell or coin battery. · DEATH or serious injury can occur if ingested. · A swallowed button cell or coin battery can cause Internal Chemical
Burns in as little as 2 hours. · KEEP new and used batteries OUT OF REACH of CHILDREN. · Seek immediate medical aenon if a baery is suspected to be
swallowed or inserted inside any part of the body.
WARNING
· INGESTION HAZARD: This product contains button cell or coin battery. · DEATH or serious injury can occur if ingested. · A swallowed button cell or coin battery can cause Internal Chemical
Burns in as little as 2 hours. · KEEP new and used batteries OUT OF REACH of CHILDREN. · Seek immediate medical aenon if a baery is suspected to be
swallowed or inserted inside any part of the body.
· Remove and immediately recycle or dispose of used batteries according to local regulations and keep away from children. Do NOT dispose of batteries in household trash or incinerate.
· Even used batteries may cause severe injury or death. · Call a local poison control center for treatment information. · The compatible battery type: CR2025 · The nominal battery voltage: 3.0 V · Non-rechargeable batteries are not to be recharged. · Do not force discharge, recharge, disassemble, heat above (manufacturer’s
specified temperature rating) or incinerate. Doing so may result in injury due to venting, leakage or explosion resulting in chemical burns. · Ensure batteries are installed correctly and according to polarity (+ and -). · Do not mix old and new batteries, different brands or types of batteries, such as alkaline, carbon-zinc, or rechargeable batteries. · Remove and immediately recycle or dispose of batteries from equipment not used for an extended period of time according to local regulations. · Always completely secure the battery compartment. If the battery compartment does not close securely, stop using the product, remove the batteries, and keep them away from children.
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Copyright Information
Copyright© ViewSonic® Corporation, 2024. All rights reserved.
Macintosh and Power Macintosh are registered trademarks of Apple Inc.
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries.
ViewSonic® and the three birds logo are registered trademarks of ViewSonic® Corporation.
VESA is a registered trademark of the Video Electronics Standards Association. DPMS, DisplayPort, and DDC are trademarks of VESA.
ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA).
As an ENERGY STAR® partner, ViewSonic® Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.
In the interest of continuing product improvement, ViewSonic® Corporation reserves the right to change product specifications without notice. Information in this document may change without notice.
No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic® Corporation.
XG272-2K-OLED_UG_ENG_1b_20240401 71
Customer Service
For technical support or product service, see the table below or contact your reseller.
NOTE: You will need the product’s serial number, which is located on the rear of the monitor by the I/O ports.
Country/ Region
Website
Country/ Region
Website
Asia Pacific & Africa
Australia (China)
www.viewsonic.com/au/ www.viewsonic.com.cn
Bangladesh ()
www.viewsonic.com/bd/ www.viewsonic.com/hk/
Hong Kong (English)
www.viewsonic.com/hk-en/
India
www.viewsonic.com/in/
Indonesia (Japan)
www.viewsonic.com/id/ www.viewsonic.com/jp/
Israel Korea
www.viewsonic.com/il/ www.viewsonic.com/kr/
Malaysia
www.viewsonic.com/my/
Middle East
www.viewsonic.com/me/
Myanmar
www.viewsonic.com/mm/
Nepal
www.viewsonic.com/np/
New Zealand
www.viewsonic.com/nz/
Pakistan
www.viewsonic.com/pk/
Philippines (Taiwan)
www.viewsonic.com/ph/ www.viewsonic.com/tw/
Singapore
www.viewsonic.com/sg/ www.viewsonic.com/th/
Vit Nam
www.viewsonic.com/vn/
South Africa & Mauritius www.viewsonic.com/za/
Americas
United States
www.viewsonic.com/us
Canada
www.viewsonic.com/us
Latin America
www.viewsonic.com/la
Europe
Europe
www.viewsonic.com/eu/
France
www.viewsonic.com/fr/
Deutschland
www.viewsonic.com/de/
www.viewsonic.com/kz/
www.viewsonic.com/ru/
España
www.viewsonic.com/es/
Türkiye
www.viewsonic.com/tr/
www.viewsonic.com/ua/
United Kingdom
www.viewsonic.com/uk/
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Limited Warranty
ViewSonic® Display
What the warranty covers: ViewSonic® warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, and as your sole remedy, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The repair or replacement unit or parts or components will be covered by the balance of the time remaining on the customer’s original limited warranty and the warranty period will not be extended. ViewSonic® provides no warranty for any third-party software whether included with the product or installed by the customer, installation of any unauthorized hardware parts or components (e.g. Projector Lamps). (Please refer to: “What the warranty excludes and does not cover” section).
How long the warranty is effective: ViewSonic® displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source and for all labor from the date of the first consumer purchase.
Who the warranty protects: This warranty is valid only for the first consumer purchaser.
What the warranty excludes and does not cover: · Any product on which the serial number has been defaced, modified, or
removed. · Damage, deterioration, or malfunction resulting from:
Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
Repair or attempted repair by anyone not authorized by ViewSonic®. Damage to or loss of any programs, data, or removable storage media. Normal wear and tear. Removal or installation of the product. · Software or data loss occurring during repair or replacement. · Any damage of the product due to shipment.
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· Causes external to the product, such as electric power fluctuations or failure. · Use of supplies or parts not meeting ViewSonic’s specifications. · Failure of owner to perform periodic product maintenance as stated in the User
Guide. · Any other cause which does not relate to a product defect. · Damage caused by static (non-moving) images displayed for lengthy periods of
time (also referred to as image burn-in). · Software – Any third-party software included with the product or installed by the
customer. · Hardware/Accessories/Parts/Components Installation of any unauthorized
hardware, accessories, consumable parts or components (e.g. Projector Lamps). · Damage to, or abuse of, the coating on the surface of the display through
inappropriate cleaning as described in the product User Guide. · Removal, installation, and set-up service charges, including wall-mounting of the
product.
How to get service: · For information about receiving service under warranty, contact ViewSonic®
Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number. · To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product. · Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®. · For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®.
Limitation of implied warranties: There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.
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Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for: · Damage to other property caused by any defects in the product, damages
based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages. · Any other damages, whether incidental, consequential or otherwise. · Any claim against the customer by any other party. · Repair or attempted repair by anyone not authorized by ViewSonic®.
Effect of state law: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
Sales outside the U.S.A. and Canada: For warranty information and service on ViewSonic® products sold outside of the U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer. The warranty period for this product in mainland China (Hong Kong, Macao, and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card. For users in Europe and Russia, full details of warranty provided can be found at: http://www.viewsonic.com/eu/ under “Support/Warranty Information”.
Display Warranty Term Template In UG VSC_TEMP_2007
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Mexico Limited Warranty
ViewSonic® Display
What the warranty covers: ViewSonic® warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components & accessories.
How long the warranty is effective: ViewSonic® LCD displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source and for all labour from the date of the first consumer purchase.
Who the warranty protects: This warranty is valid only for the first consumer purchaser.
What the warranty excludes and does not cover: · Any product on which the serial number has been defaced, modified or
removed. · Damage, deterioration, or malfunction resulting from:
Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, unauthorized attempted repair, or failure to follow instructions supplied with the product.
Causes external to the product, such as electrical power fluctuations or failure.
Use of supplies or parts not meeting ViewSonic®’s specifications. Normal wear and tear. Any other cause which does not relate to a product defect. · Any product exhibiting a condition commonly known as “image burn-in” which results when a static image is displayed on the product for an extended period of time. · Removal, installation, insurance, and set-up service charges.
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How to get service:
For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the attached “Customer Service” page). You will need to provide your product’s serial number, so please record the product information in the space provided below on your purchase for your future use. Please retain your receipt of proof of purchase to support your warranty claim.
For Your Records
Product Name: Document Number: Purchase Date: If so, what date does warranty expire?
Model Number: Serial Number: Extended Warranty Purchase?
(Y/N)
· To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
· Take or ship the product, in the original container packaging, to an authorized ViewSonic® service center.
· Round trip transportation costs for in-warranty products will be paid by ViewSonic®.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic®’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:
· Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
· Any other damages, whether incidental, consequential or otherwise.
· Any claim against the customer by any other party.
· Repair or attempted repair by anyone not authorized by ViewSonic®.
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Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:
Name, address, of manufacturer and importers:
México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas, Col. San Fernando Huixquilucan, Estado de México Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm
NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004
Hermosillo:
Distribuciones y Servicios Computacionales SA de CV. Calle Juarez 284 local 2 Col. Bugambilias C.P: 83140 Tel: 01-66-22-14-9005 E-Mail: disc2@hmo.megared.net.mx
Villahermosa:
Compumantenimietnos Garantizados, S.A. de C.V. AV. GREGORIO MENDEZ #1504 COL, FLORIDA C.P. 86040 Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09 E-Mail: compumantenimientos@prodigy.net.mx
Puebla, Pue. (Matriz):
RENTA Y DATOS, S.A. DE C.V. Domicilio: 29 SUR 721 COL. LA PAZ 72160 PUEBLA, PUE. Tel: 01(52).222.891.55.77 CON 10 LINEAS E-Mail: datos@puebla.megared.net.mx
Veracruz, Ver.:
CONEXION Y DESARROLLO, S.A DE C.V. Av. Americas # 419 ENTRE PINZÓN Y ALVARADO Fracc. Reforma C.P. 91919 Tel: 01-22-91-00-31-67 E-Mail: gacosta@qplus.com.mx
Chihuahua:
Soluciones Globales en Computación C. Magisterio # 3321 Col. Magisterial Chihuahua, Chih. Tel: 4136954 E-Mail: Cefeo@soluglobales.com
Cuernavaca:
Compusupport de Cuernavaca SA de CV Francisco Leyva # 178 Col. Miguel Hidalgo C.P. 62040, Cuernavaca Morelos Tel: 01 777 3180579 / 01 777 3124014 E-Mail: aquevedo@compusupportcva.com
Distrito Federal:
QPLUS, S.A. de C.V. Av. Coyoacán 931 Col. Del Valle 03100, México, D.F. Tel: 01(52)55-50-00-27-35 E-Mail : gacosta@qplus.com.mx
Guadalajara, Jal.:
SERVICRECE, S.A. de C.V. Av. Niños Héroes # 2281 Col. Arcos Sur, Sector Juárez 44170, Guadalajara, Jalisco Tel: 01(52)33-36-15-15-43 E-Mail: mmiranda@servicrece.com
Guerrero Acapulco:
GS Computación (Grupo Sesicomp) Progreso #6-A, Colo Centro 39300 Acapulco, Guerrero Tel: 744-48-32627
Monterrey:
Global Product Services Mar Caribe # 1987, Esquina con Golfo Pérsico Fracc. Bernardo Reyes, CP 64280 Monterrey N.L. México Tel: 8129-5103 E-Mail: aydeem@gps1.com.mx
MERIDA:
ELECTROSER Av Reforma No. 403Gx39 y 41 Mérida, Yucatán, México CP97000 Tel: (52) 999-925-1916 E-Mail: rrrb@sureste.com
Oaxaca, Oax.:
CENTRO DE DISTRIBUCION Y SERVICIO, S.A. de C.V. Murguía # 708 P.A., Col. Centro, 68000, Oaxaca Tel: 01(52)95-15-15-22-22 Fax: 01(52)95-15-13-67-00 E-Mail. gpotai2001@hotmail.com
Tijuana:
STD Av Ferrocarril Sonora #3780 L-C Col 20 de Noviembr Tijuana, Mexico
FOR USA SUPPORT:
ViewSonic® Corporation 381 Brea Canyon Road, Walnut, CA. 91789 USA Tel: 800-688-6688 E-Mail: http://www.viewsonic.com
LCD Mexico Warranty Term Template In UG VSC_TEMP_2008
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Documents / Resources
 |
ViewSonic ViewSonic VS19852 XG272-2K-OLED Gaming Monitor gaming Monitor 240Hz Oled Screen [pdf] User Guide VS19852, XG272-2K-OLED, VS19852 XG272-2K-OLED Gaming Monitor gaming Monitor 240Hz Oled Screen, VS19852, XG272-2K-OLED Gaming Monitor gaming Monitor 240Hz Oled Screen |
ViewSonic Europe | ViewBoards, Monitors, and Visual Solutions 