duraflame DFI-550 550 Black Infrared Freestanding Electric Fireplace Stove Instruction Manual

MODELS: DFI-550-41, DFI-550-42, DFI-550-43,
DFI-550-44,DFI-550-45,DFI-550-47

Go to tsicustomerservice.com for product warranty registration

ASSEMBLY INSTRUCTIONS

MOUNTING THE LEGS

1. Align the 2 mounting tabs into the bracket.
2. Slide the legs outward to lock in place. When locked in position the screw hole from step 3 will be aligned.
3. Fasten the legs to the base using the included screws,1 per leg.

OPERATING INSTRUCTIONS

— POWER

1. The power button supplies power to all of the fireplace functions. The power button will put the insert in a standby mode. This will turn off all functions at once, but will hold the settings in the memory. By pressing the Power button again, the unit will turn on with the retained settings.
2. With the power on, press and hold the Power button on the control panel for 10 seconds to disable or re-enable the heater function. Once disabled or reenabled, the ember bed lights will flash multiple times.

— FLAME

1. There are 5 brightness levels that can be selected and OFF (00) setting.
2. Settings F5 – F1 decrease in brightness. Default is F5.

— HEATER

1. The stove contains a fan forced infrared element heater.
2. The default temperature is 72°F.
3. The thermostat setting range is 62°F – 82°F (17°C – 27°C) or continuously ON or OFF(00).
4. The thermostat is adjustable by 2°F or 1°C increments by pressing the HEATER button on the control panel.
5. To change between °F and °C press and hold the HEATER button on the control panel for 3 seconds.

— TIMER

1. Pressing the timer button will cycle through the timer settings: 30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H, 9H and off (00).

Manufactured and distributed by Twin-Star International, Inc., under license from Duraflame, Inc. duraflame, the flame symbol and logo are registered trademarks of Duraflame, Inc.
Twin-Star International, Inc.
Delray Beach, FL 33445
Made in China

PRODUCT SPECIFICATIONS

VOLTAGE	120 VAC, 60 Hz
AMPS	12.5 Amps
WATTS	1500 Watts

For Customer Service:
tsicustomerservice.com
(+1) 888-674-7517
8:30 a.m.-5:30 p.m., EST, Monday-Friday

Note: When first running the heater there may be an odor. This is normal as the heater has a surface coating on the internal parts. For the first several hours of operation, the coating reacts with the internal parts to permanently protect them. The odor is safe; if you are sensitive to the odor, it is recommended to run the heater in a well-ventilated area until the odor dissipates.
Warning: This is an unvented, electric appliance. DO NOT attempt to burn wood or manufactured firelogs in or on this appliance or grate.

Made in China
© 2018,Twin-Star International,Inc.
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IMPORTANT INSTRUCTIONS

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons including the following:

1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9 m) from the front of this appliance and keep away from the sides and the rear.
   WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are nearby.
4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or damaged in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
8. Do not use outdoors.
9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it may fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or similar coverings. Do not route cord under furniture or appliances. Arrange cord away from traffic area and where it will not be tripped over.
11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.
12. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the appliance.
13. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where opening may become blocked.
14. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or flammable liquids are used or stored. This stove should not be used as a drying rack for clothing. Christmas stockings or decorations should not be hung in the area of it.
15. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause fire, electric shock or injury to persons.
16. This product is equipped with a polarized plug (one blade is wider than the other blade). To reduce the risk of electrical shock, this plug will fit into a polarized outlet only one way. This is a safety feature. If you are unable to insert the plug into the electrical outlet, try reversing the plug. If the plug still does not fit, contact a qualified electrician.

Battery Replacement

1. The battery compartment is located on the back end of the remote control.
2. Press and slide the battery door open and remove the old battery.
3. Insert 2 AAA batteries, checking that the + and – sides of the battery match inside the battery compartment.
4. Replace the battery compartment door.

Caution:

• For best results, use 2pcs AAA alkaline batteries.
• Install only new batteries of the same type in your product.
• Failure to insert batteries in the correct polarity, as indicated in the battery compartment, may shorten the life of the batteries or cause batteries to leak.
• Do not mix old and new batteries.
• Do not mix Alkaline, Standard (Carbon-Zinc) or Rechargeable (Nickel Cadmium) or (Nickel Metal Hydride) batteries.
• Danger of explosion if battery is incorrectly replaced.
• Do not ingest batteries.
  Batteries should be recycled or disposed of as per state and local guidelines.

DISPOSAL OF USED BATTERIES
Battery may contain hazardous substances which could endanger the enviroment and human health. Used batteries shall not be treated as municipal waste, but left at the appropriate collection point for recycling. For more information about collection and recycling of used batteries, please contact your local municipality or waste disposal service.

1-YEAR LIMITED WARRANTY

The manufacturer warrants that your new Electric Stove is free from manufacturing and material defects for a period of one year from date of puchase, subject to the following conditions and limitations.

1. Install and operate this Electric Stove in accordance with the installation and operating instructions furnished with the product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.
2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through an authorized supplier of the product.
3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal conditions of use and service, after said defect is confirmed by the manufacturer’s inspection.
4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the manufacturer assume responsibility for same.
6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or damage arising out of the use, or inability to use the product, except as provided by law.
7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any obligations/liabilities on the part of the manu facturer are hereby expressly excluded.
8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with respect to the sale of the product.
9. The warranties as outlined within this document do not apply to non accessories used in conjunction with the installation of this product.
10. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This warranty is void if:
a. The fireplace is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.

IF WARRANTY SERVICE IS NEEDED
Contact the manufacturer by calling customer service department at 1-888-674-7517, 7 days a week 24 hours a day at our toll-free help line. Our Consumer Service department is available Monday – Friday 8:30 am – 5:30 pm EST. Make sure you have your warranty, your sales receipt, location of purchase and the model/serial number of your product.
SAVE THESE INSTRUCTIONS
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TROUBLESHOOTING GUIDE

Problem	Root Cause	Corrective Action
1. No power, buttons do not light up.	1. Power cord was not plugged into the outlet.	1. Check that unit is plugged directly into a standard 120 volt outlet.
2. Stove does not turn on manually.	2a. No incoming power from the electrical wall socket or buttons. 2b. Improper operation. 2c. Defective button	2a. Check circuit breakers and move unit to another outlet. 2b. Manually press main power button from front of unit. 2c. Replace button
3. Flames are not moving	3a. Defective spinner motor 3b. Spinner detached from the motor	3a. Replace spinner motor 3b. Remove the back panel and check to see if “spinner” is correctly mounted to the motor.
4. Flames are not visible	4. Burnt out light bulb	4. Replace 40 watt candelabra bulb
5. Flames are not bright	5a. Normal operation 5b. Defective dimmer button	5a. Turn brightness dimmer knob until desired brightness is achieved. 5b. Replace dimmer button
6. Heater is not turning off	6. Defective Thermostat Button	6. Replace Thermostat Button
7. Heater is not turning on	7a. Improper operation 7b. Defective button 7c. Defective heater blower motor	7a. Manually press main power button on front of unit. 7b. Replace button 7c. Replace heater blower motor.
8. Not producing enough heat	8a. Power strip/surge protector/ extension cord being used 8b. Location of unit	8a. Plug unit directly into the wall. 8b. Make sure unit is located on an interior wall.
9. Unit blows cool or cold air	9. Defective heater blower motor	9. Replace heater blower motor
10. Noise with heater on	10a. Dirty heater blower motor 10b. Defective heater blower motor	10a. Gently vacuum heater blower vents. 10b. Replace heater blower motor
11. Noise with flames on and heater off	11a. Defective flame generator drive motor. 11b. Dented back panel 11c. Warped spinner shaft	11a. Replace flame generator drive motor. 11b. Refer to TSI customer service 11c. Refer to TSI customer service
12. Power cord gets warm	12.  Normal operation	12. Check your heater cord and plug connections. Faulty wall outlet connections or loose plugs can cause the outlet or plug to overheat. Be sure the plug fits tight in the outlet. Heaters draw more current than small appliances, overheating of the outlet may occur even if it has not occurred with the use of other appliances. During use check frequently to determine if your plug outlet or faceplate is HOT! If so, discontinue use of the heater and have a qualified electrician check and/or replace the faulty outlet(s).
13. Is it safe to place unit on carpet?	13. Product Inquriy	13. It is safe to place unit on carpet but make sure any flammable items are at least 3 feet away from front and sides of the unit.
14. How many square feet will my unit warm up?	14.  Product Inquriy	14.  Provides supplemental heat up to 1000 square feet
15. Heater doesn’t work, but Power and Heater buttons are in the “ON” position and thermostat is set on the highest level.	15. The thermal protector has tripped.	15. Turn all buttons to the “OFF” position and unplug the unit from the wall outlet for 5 minutes. After 5 minutes, plug the unit back into wall outlet and operate as normal.

EXPLODED VIEW

Part	Part Name	Part Number
1	Control panel	Y18-S260-P85
2	Control panel PCBA	Y18-S260-P32
3	Legs	SL-550-41, SL-550-42, SL-550-43, SL-550-44, SL-550-45, SL-550-47
4	Emberbed	Y15-S45-P02
5	Flame Generator Drive Motor	P10-Q-S
6	Main PCBA	Y18-S260-P15
7	Remote control	P136
8	Display PCBA	Y18-S260-P79

CARE AND MAINTENANCE

• Clean the trim using a soft cloth, slightly dampened with citrus oil based product and buff with a clean soft cloth.
• DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil based products can be obtained at supermarkets or hardware stores.
• WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electrical shock and injury to persons.
• Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electrical shock or personal injury.

FCC/IC INFORMATION

Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. if this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures.

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

This Class B digital apparatus complies with Canadian ICES-003.

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Documents / Resources

duraflame DFI-550 550 Black Infrared Freestanding Electric Fireplace Stove [pdf] Instruction Manual DFI-550 550 Black Infrared Freestanding Electric Fireplace Stove, DFI-550 x, DFI-550 550 Black Infrared Freestanding Electric Fireplace Stove, Freestanding Electric Fireplace Stove, Electric Fireplace Stove, Fireplace Stove

References

• CSR Login Page
• Manual-Hub.com – Free PDF manuals!
• User Manual