Product Information
Specifications:
- Model: ErgoReach EP10
- Type: Premium Pole Mount Single Monitor Stand
- Maximum Weight Capacity: 8kg (17.6lbs)
- Manufacturer: Rocstor
Product Usage Instructions
Package Content:
- x1 A
- x1 B
- x1 C
- x1 D
- x1 E
- x1 F
- x1 G
- x1 H
- M4x12 – x4
- M5x12 – x4
- M6x12 – x3
- D5 – x4
Safety Instructions:
- Warning: Ensure the mounting surface is robust enough to support the product and equipment.
- Caution: Do not rotate monitor arms to avoid instability.
- Warning: The arm mechanism is under tension, do not disengage equipment unless the arm is in the highest position.
- Caution: Ensure the bolt is centred in the hole to prevent equipment damage.
- Caution: Do not exceed the weight limit to avoid injuries or property damage.
Support and Warranty:
For support and warranty information, refer to the serial number when contacting Rocstor customer service.
Warranty: Five-Year Factory Warranty for commercial and household use.
Frequently Asked Questions
- Q: How do I adjust the monitor position on the stand?
- A: Tighten the screw as shown if the display does not stop at your desired position.
- Q: What should I do if the stand seems unstable?
- A: Ensure that the bolt is perfectly centred in the hole and that the plate makes contact with the underside of the desk on both sides of the hole.
- Q: Can I exceed the weight limit specified for the stand?
- A: No, exceeding the weight limit may result in severe injuries or property damage. Always adhere to the specified weight capacity.
More Info
Package Content
Installation Instruction
Safety
- WARNING: Given the potential variability of mounting surface materials, it is crucial to verify that the mounting surface is sufficiently robust to support the installed product and equipment.
- WARNING! Stored Energy Risk. The arm mechanism is under tension and will autonomously elevate when the attached equipment is detached. Consequently, NEVER disengage equipment unless the arm has reached its utmost position! Neglecting this directive could lead to severe personal injury and/or equipment damage
- CAUTION: Ensure that the bolt is perfectly centred in the hole. To securely attach the arm and prevent equipment damage, the plate must make contact with the underside of the desk on both sides of the hole.
- CAUTION: AVOID SURPASSING THE DESIGNATED WEIGHT LIMIT AS IT MAY RESULT IN SEVERE INJURIES OR PROPERTY DAMAGE.
- Note: For support and warranty information, when contacting Rocstor customer service, please reference the serial number.
Five-Year Factory Warranty
Rocstor provides a Limited Factory Warranty which applies to products you have purchased for commercial Household use in the ordinary course of your business.
Terms of warranty
Rocstor warrants its ErgoReach and ErgoCenter product series to be free from defects in materials and workmanship for a period of five years from the date of purchase. Rocstor’s obligation under this warranty coverage is limited to repairing or replacing, at its sole discretion, any such defective products. This warranty does not apply to equipment that has been damaged by accident, negligence, or misapplication or has been altered or modified in any way. In the event Rocstor repairs or provides a replacement of a defective product or part, the warranty does not extend the original warranty period. Rocstor reserves the right to repair or replace any parts under warranty as new or factory re-manufactured.
Non-transferable warranty
This warranty extends only to the original purchaser who must have properly registered the product. The product may be registered at the Rocstor Web site, https://rocstor.com/customer-support/warrantyregistration.
Exclusions
If Rocstor tests or examines the alleged defect in the product and finds that the damages or defects do not exist or were caused by a third party or an end user’s misuse, improper installation or testing, or negligence, then Rocstor shall not be liable under the warranty. Furthermore, unauthorized attempts to repair or modify the product by wrong or inadequate electrical connection or voltage, inadequate or inappropriate site operation conditions, repair, installation of corrosive area or atmosphere, a change in location or operating conditions or use, repair by non-Rocstor designated personnel, exposure to the elements, fire, Acts of God, theft, or equipment installation not recommended or contrary to Rocstor’s specifications or recommendations. Warranties will be void and Rocstor will not be liable if the product serial number is tampered with, altered, removed, defaced or any other cause beyond the range of intended use.
Contact Information
Corporate Headquarters
- 12979 Arroyo Ave
- San Fernando, CA 91340 – USA
- Office: +1 (818) 727-7000
- Fax: +1 (818) 875-0002
- Email: info@Rocstor.com
Technical Support / RMA
- Hours: 9:00 am – 5:00 pm PST
- Mon – Fri (excluding holidays)
- Tell: +1 (818) 727-7000 (Domestic and Internationals)
- Fax: +1 (818) 875-0002
- Email: support@Rocstor.com
Sales Info
- Hours: 8:00 am – 5:00 pm PST
- Mon – Fri (excluding holidays)
- Tell: +1 (818) 727-7000 (Domestic and Internationals)
- Fax: +1 (818) 875-0002
- Email: support@Rocstor.com
Corporate, Government and Academic Customers
- Our Corporate Sales Team’s goal is to help our U.S.A. and Canadian customers find a storage solution that best serves their needs. We will help you determine your best purchasing options. For more information please contact the appropriate department below or call us at +1 (818) 727-7000.
- General sales information: sales@Rocstor.com
- Corporate sales information: corporate_sales@Rocstor.com
- Educational sales information: academic_sales@Rocstor.com
- Federal, State & Local government sales information: government_sales@Rocstor.com
Resellers/Business Development/OEM Partners
- All Channel National and International Resellers, VARs, Consultants …
- contact Rocstor Channel Sales: call: +1 (818) 727-7000
- Email: reseller_info@Rocstor.com
Dimensions
Dimensions (mm)
Documents / Resources
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rocstor EP10 Premium Pole Mount Single Monitor Stand [pdf] User Manual EP10 Premium Pole Mount Single Monitor Stand, EP10, Premium Pole Mount Single Monitor Stand, Mount Single Monitor Stand, Single Monitor Stand, Monitor Stand, Stand |
