Product Information
Specifications
- Product Name: ErgoReach ED3
- Type: Premium Ergonomic Gas Spring Monitor Arm Mount
- Weight Capacity: Up to 19kg (approximately 41.8lbs)
- Manufacturer: Rocstor
- User Manual: Y10N020-S1
Package Content
- Monitor Arm Mount
- Various screws and bolts
- Tools required for installation: Pen, Drill and bit, Wrench, Phillips Screwdriver
Safety Information
Warning: Given the potential variability of mounting surface materials, it is crucial to verify that the mounting surface is sufficiently robust to support the installed product and equipment.
Stored Energy Risk: The arm mechanism is under tension and will autonomously elevate when attached equipment is detached. NEVER disengage equipment unless the arm has reached its utmost position to avoid personal injury or equipment damage.
Caution: Ensure that the bolt is perfectly centered in the hole to securely attach the arm and prevent equipment damage. Avoid surpassing the designated weight limit to prevent injuries or property damage.
Installation Instructions
- Identify a suitable, robust mounting surface for the arm mount.
- Use the provided tools (pen, drill, wrench, screwdriver) for installation.
- Follow the specific instructions for attaching the arm mount to the desk or wall securely.
- Ensure that the weight of the monitor does not exceed the specified weight capacity.
- Double-check all connections and ensure they are secure before mounting the monitor.
- Refer to the user manual for any additional setup steps or troubleshooting tips.
FAQ (Frequently Asked Questions)
Q: What should I do if the arm mechanism is not holding the monitor securely?
A: Check all connections and screws to ensure they are tightened properly. If the issue persists, contact Rocstor customer service for assistance.
Q: Can I mount this arm on a curved surface?
A: The arm mount is designed for flat surfaces. Mounting on a curved surface may affect stability and performance.
Q: Is it possible to adjust the height and angle of the monitor once it’s mounted?
A: Yes, most gas spring monitor arms allow for height and angle adjustments to customize your viewing experience.
Package Content
The following tools are required for proper installation:
INSTRUCTION
STEP 1
STEP 2
STEP 3
STEP 4
STEP 5
STEP 6
STEP 7
Safety
WARNING:
- Given the potential variability of mounting surface materials, it is crucial to verify that the mounting surface is sufficiently robust to support the installed product and equipment.
- Stored Energy Risk. The arm mechanism is under tension and will autonomously elevate when attached equipment is detached. Consequently,NEVER disengage equipment unless the arm has reached its utmost position!
Neglecting this directive could lead to severe personal injury and/or equipment damage.
CAUTION:
- Ensure that the bolt is perfectly centered in the hole. To securely attach the arm and prevent equipment damage, the plate must make contact with the underside of the desk on both sides of the hole.
- AVOID SURPASSING THE DESIGNATED WEIGHT LIMIT AS IT MAY RESULT IN SEVERE INJURIES OR PROPERTY DAMAGE.
Note: For support and warranty information, when contacting Rocstor customer service, please reference the serial number.
Five-Year Factory Warranty
Rocstor provides a Limited Factory Warranty which applies to products you have purchased for commercial Household use in the ordinary course of your business.
Terms of warranty
Rocstor warrants its ErgoReach and ErgoCenter product series to be free from defects in materials and workmanship for a period of five years from the date of purchase. Rocstor’s obligation under this warranty coverage is limited to repairing or replacing, at its sole discretion, any such defective products. This warranty does not apply to equipment that has been damaged by accident,negligence, or misapplication or has been altered or modified in any way. In the event Rocstor repairs or provide a replacement of a defective product or part, the warranty does not extend the original warranty period. Roctor reserves the right to repair or replace any parts under warranty as new or factory re manufactured.
Non-transferable warranty
This warranty extends only to the original purchaser who must have properly registered the product. The product may be registered at the Rocstor Web site, https://rocstor.com/customer-support/warranty registration.
Exclusions
If Rocstor tests or examines the alleged defect in the product and finds that the damages or defects do not exist or were caused by a third party or an end user’s misuse, improper installation or testing, or negligence, then Rocstor shall not be liable under the warranty. Furthermore, unauthorized attempts to repair or modify the product by wrong or inadequate electrical connection or voltage, inadequate or inappropriate site operation conditions, repair, installation corrosive area or atmosphere, a change in location or operating conditions or use, repair by non-Rocstor designated personnel, exposure to the elements, fire, Acts of God, theft, or equipment installation not recommended or contrary to Rocstor’s specifications or recommendations. Warranties will be void and Rocstor will not be liable if the product serial number is tampered with, altered, removed, defaced or any other cause beyond the range of intended use.
Contact Information
Corporate Headquarters
12979 Arroyo Ave
San Fernando, CA 91340 – USA
Office: +1 (818) 727-7000
Fax: +1 (818) 875-0002
Email: info@Rocstor.com
Technical Support / RMA
Hours: 9:00 am – 5:00 pm PST
Mon – Fri (excluding holidays)
Tell: +1 (818) 727-7000 (Domestic and Internationals)
Fax: +1 (818) 875-0002
Email: support@Rocstor.com
Sales Info
Hours: 8:00 am – 5:00 pm PST
Mon – Fri (excluding holidays)
Tell: +1 (818) 727-7000 (Domestic and Internationals)
Fax: +1 (818) 875-0002
Email: support@Rocstor.com
Corporate, Government and Academic Customers
Our Corporate Sales Team’s goal is to help our U.S.A. and Canadian customers and a storage solution that best serves their needs. We will help you determine your best purchasing options. For more information please contact the appropriate department below or call us at +1 (818) 727-7000.
General sales information: sales@Rocstor.com
Corporate sales information: corporate_sales@Rocstor.com
Educational sales information: academic_sales@Rocstor.com
Federal, State & Local government sales information: government_sales@Rocstor.com
Resellers/Business Development/OEM Partners
All Channel National and International Resellers, VARs, Consultants … contact Rocstor Channel Sales: call: +1 (818) 727-7000
Email: reseller_info@Rocstor.com
Documents / Resources
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