Alcatel onetouch 5022D Star Pop Mobile User Guide

5022X, 5022D
Quick Start Guide

For more information about how to use your phone, please visit www.alcatelonetouch.com to download the complete user manual.
From the website, you can consult the FAQ, perform software upgrades, etc.
This product meets applicable national SAR limits of 2.0 W/kg. The specific maximum SAR values can be found on page 31 of this user guide.
When carrying the product or using it while worn on your body, either use an approved accessory such as a holster or otherwise maintain a distance of 10 mm from the body to ensure compliance with RF exposure requirements.
Note that the product may be transmitting even if you are not making a phone call.

www.sar-tick.com

PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding your device near your ear while the loudspeaker is in use.

Your mobile

Keys and connectors

Recents key

Recent apps. Touch to open a list of thumbnail images of apps you’ve worked with recently. Touch it to open an app. Swipe it left or right to remove a thumbnail from the list.

Home key

From any application or screen, touch to return to the Home screen.
Long press to open Google search.

Double-click the home button to access the camera application.

Back key

Touch to go back to the previous screen, or to close a dialog box, options menu, the notification panel, etc.

Power key

Press: Lock the screen/Light up the screen.

Press and hold: Show the popup menu to select from Reboot/ Power off/Aeroplane mode.
Press and hold the Power key and Volume down key to capture a screenshot.

Press and hold the power key for at least 10 seconds to force reboot or hold it longer to power off.

Volume Keys

In call mode, adjusts the earpiece or headset volume.

In Music/Video/Streaming mode, adjusts the media volume.
In general mode, adjusts the ringtone volume.

Mutes the ringtone of an incoming call.

1.2 Getting started
1.2.1 Set up

Removing or installing the back cover

Inserting or removing the SIM card
You must insert your SIM card to make phone calls. Power off your phone before inserting or removing the SIM card.

Place the SIM card with the chip facing downwards and slide it into its housing. Make sure that it is correctly inserted. To remove the card, press and slide it out.

For dual SIM models, both SIM1 and SIM2 can support 2G and 3G networks. If both of them are 3G SIM cards, only one card can support 3G network (1). Your phone only supports micro-SIM card. Do not attempt to insert other SIM types like mini and nano cards, otherwise you may damage your phone.

Installing or removing the microSD card

To install, insert the microSD card first, and then place it into the slot with the gold contact facing down. To remove the external microSD card, slide and take it out from the slot.

Charging the battery

Connect battery charger to your phone and plug into the socket.
If the battery is very low, there will be no indication that power is being received until the charge is sufficient to show the charging status bar. To reduce power consumption and energy waste, once the battery is fully charged, disconnect your charger from the plug; switch off Wi-Fi, GPS, Bluetooth or background-running applications when not in use; reduce the backlight time, etc.

1.2.2 Power on your phone
Hold down the Power key until the phone powers on. It will take a few seconds before the screen lights up.
Set up your phone for the first time
The first time you power on the phone, you should set the following options: Language, Google account, etc.
Even if no SIM card is installed, your phone will still power on and you will be able to connect to a Wi-Fi network.
1.2.3 Power off your phone
Hold down the Power key from the Home screen until the phone options appear, select Power off.
1.3 Home screen
You can move all of the items (applications, shortcuts, folders and widgets) you use most frequently to your Home screen for quick access. Touch the Home key to switch to the Home screen.

The Home screen is provided in an extended format to allow more space for adding applications, shortcuts etc. Slide the Home screen horizontally left and right to get a complete view.

1.3.1 Using the touchscreen
Touch
To access an application, touch it with your finger.
Long press
Long press the item to enter the available options.
Drag
Place your finger on the screen to drag an object to another location.
Slide/Swipe
Slide the screen up and down to scroll through the applications, images, web pages, etc.
Flick
Similar to swiping, but flicking makes it move quicker.
Rotate
Automatically change the screen orientation from portrait to landscape by turning the phone sideways to have a better view.
1.3.2 Status bar
From the status bar, you can see both phone status (to the up side) and notification information (to the down side).

Status icons

Touch and drag down the Status bar to open the Quick settings panel or Notification panel. Touch and drag up to close it. When there are notifications, you can touch them to access notifications directly.
Notification panel
When there are notifications, touch and drag down the Status bar to open the Notification panel to read more detailed information.

Quick settings panel
Touch and drag down the Notification panel or touch to openthe Quick settings panel. You can enable or disable functions or change modes by touching the icons.

1.3.3 Lock/Unlock your screen
To protect your phone and privacy, you can lock the phone screen by creating a variety of patterns, PIN or password etc.

1.3.4 Personalise your Home screen
Add
You can long press a folder, an application, or a widget to activate the Move mode and drag the item to any Home screen you prefer.
Reposition
Long press the item to be repositioned to activate the Move mode, drag the item to the desired position and then release. You can move items both on the Home screen and the Favourite tray. Hold the icon on the left or right edge of the screen to drag the item to another Home screen.
Remove
Long press the item to be removed to activate the Move mode, drag the item up to the top of the icon.
Create folders
To improve the organisation of items (shortcuts or applications) on the Home screen, you can add them to a folder by stacking one item on top of another. To rename a folder, open it and touch the folder’s title bar to input the new name.
Wallpaper customisation
Touch Settings on the applications screen then touch Display\Wallpaper to customise wallpaper.
1.3.5 Volume adjustment
You can set the ringer, media and phone ringtone volumes to your preference by pressing the Volume up/down key, or touching Settings\Sound & notification\Alarm volume or Ring volume to set the volume.
1.3.6 Application tab
Touchfrom the Home screen to enter the applications list.
To return to the Home screen, touch the Home key.

Consult recently-used applications
To consult recently-used applications, you can touch the Recents key. Touch a thumbnail in the window to open the related application.
Touch one thumbnail and slide left or right to delete it.

Text input

2.1 Using Onscreen Keyboard
Onscreen Keyboard settings
Touch Settings\Language & input, touch the keyboard you want to set up and a series of settings will become available for your selection.
Adjust the Onscreen Keyboard orientation
Turn the phone sideways or upright to adjust the Onscreen Keyboard orientation. You can adjust it by changing the settings (Touch Settings\Display\When device is rotated.

2.1.1 Android keyboard

2.1.2 SwiftKey keyboard (1)

2.2 Text editing
You can edit the text you have entered.

Long press or double touch the text you would like to edit.

Drag the tabs to change the highlighted selection.
The following options will show: Select all, Cut, Copy and Paste.
Touch the icon to go back without any action.

Phone call

3.1 Placing a call
To make a call when the phone is active, go to the Home screen and touch the Phone icon in the Favourites tray.

Enter the desired number from the keyboard directly and touch to place the call or select a contact from CONTACTS or RECENTS by sliding or touching tabs, then choose your target SIM card to make the call.
The number you entered can be saved to Contacts by touching and then touching Create new contact.
If you make a mistake, you can delete the incorrect digits by touching.
To hang up a call, touch.

3.2 Answering or rejecting a call

When you receive a call:

Slide the icon to the right to answer;

Slide the icon to the left to reject;
Slide the icon upwards to reject the call by sending a preset message.
To mute the ringtone volume of an incoming call, press the Volume up/down key or turn the phone over.

3.3 Consulting your call memory
You can access your call memory by touching RECENTS tab from the Phone screen to see Missed calls, Outgoing calls and Incoming calls.

Contacts

You can see and create contacts on your phone and synchronise these with your Gmail contacts or other applications on the web or on your phone.

4.1 Adding a contact
Touch on the Home screen, then touch the icon in the contacts list to create a new contact.

4.2 Synchronising contacts in multiple accounts
Contacts, data or other information can be synchronised from multiple accounts, depending on the applications installed on your phone.

Messaging

You can create, edit and receive SMS and MMS with this phone.
To open your Messaging, go to the Home screen and touch the Messaging icon in the Favourites tray.
To check messages stored in your SIM card, touch the icon from the Messaging screen, then touch Settings\Text message (SMS)\Manage SIM card messages

5.1 Write message

On the message list screen, touch the new message icon to write text/multimedia messages.

Sending a text message
Enter the mobile phone number of the recipient in the To bar or touch to add recipients and touch the Send message bar to enter the text of the message. Touch the icon to insert emotions or icons. When finished, touch to send the text message.
An SMS of more than 160 characters will be charged as several SMS. Specific letters (accent) will also increase the size of the SMS. This may cause multiple SMS to be sent to your recipient.

Sending a multimedia message
MMS enables you to send video clips, images, photos, animations, slides, and sounds to other compatible phones and email addresses.
An SMS will be converted to MMS automatically when media files (image, video, audio, slides, etc.) are attached or Subject or email addresses added.

Email

Besides your Gmail account, you can also set up external POP3 or IMAP email accounts in your phone.
To open Email, go to the Home screen and touch the Email icon in the Favourites tray.
An email setup wizard will guide you through the steps to set up an email account.

Enter the email address and password of the account you want to set up.
Touch NEXT. If the account you entered is not provided by your service provider in the phone, you will be prompted to go to the email account settings screen to enter settings manually.
Alternatively, you can touch MANUAL SETUP to directly enter the incoming and outgoing settings for the email account you are setting up.

Enter the account name and display name in outgoing emails.
To add another email account, you can touch the icon and Settings. Touch Add account to create.

Getting connected

To connect to the Internet with this phone, you can use GPRS/EDGE/3G networks or Wi-Fi, whichever is most convenient.
7.1 Connecting to the Internet
7.1.1 GPRS/EDGE/3G
The first time you turn on your phone with your SIM card inserted, it will automatically configure your network service: GPRS, EDGE, 3G.
To check the network connection you are using, touch Settings\More\Cellular networks, and touch Access Point Names or Network operators.
7.1.2 Wi-Fi
Using Wi-Fi, you can connect to the Internet when your phone is within range of a wireless network. Wi-Fi can be used on your phone even without a SIM card inserted.

To turn Wi-Fi on and connect to a wireless network

Touch Settings\Wi-Fi.
Touch the switch to turn on/off Wi-Fi.

The detailed information of detected Wi-Fi networks is displayed in the Wi-Fi networks section.
Touch a Wi-Fi network to connect. If the network you selected is secured, you will need to enter a password or other credentials (you can contact the network operator for details). When finished, touch Connected.

Browser

Using the Browser, you can enjoy surfing the Web.
To get onto the Web, go to the Home screen and touch the Browser icon in the Favourties tray.
To go to a web page
On the Browser screen, touch the URL box at the top, enter the address of the web page, and then confirm.

7.3 Connecting to a computer
With the USB cable, you can transfer media files and other files between micro SD card/internal storage and a computer. Before using MTP or PTP, first mark USB debugging.

Touch Settings\About phone, then touch Build number 7 times. Then touch Settings\Developer options\USB debugging.

To connect your phone to the computer:

Use the USB cable that came with your phone to connect the phone to a USB port on your computer. You will receive a notification that the USB is connected.
If you use MTP or PTP, your phone will be automatically connected.
Before using MTP, make sure that the driver (Windows Media Player 11 or higher version) has been installed.
To locate data you have transferred or downloaded in your internal storage:
Touch to open the applications list.

Touch File Manager.
All data you have downloaded is stored in the File Manager. Here you can see media files (videos, photos, music and others), rename files, install applications into your phone, etc.

7.4 Sharing your phone’s mobile data connection
You can share your phone’s mobile data connection with a single computer via USB cable (USB tethering) or with up to eight devices at once by turning your phone into a portable Wi-Fi hotspot.
To turn on USB tethering or Wi-Fi hotspot

Touch Settings\More\Tethering & portable hotspot.

Touch the switch of USB tethering or Wi-Fi hotspot to activate this function.
These functions may incur additional network charges from your network operator. Extra fees may also be charged in roaming areas. You can check data usage by touching Settings\Data usage.

Find my location using GPS satellites

To activate your phone’s global positioning system (GPS) satellite receiver:

Touch Settings\Location.

Touch the switch to turn on Google’s location service.
You can then open Maps to find your location:

Use your phone’s GPS satellite receiver to pinpoint your location within an accuracy as close as several meters (“street level”). The process of accessing the GPS satellite and setting your phone’s precise location for the first time will require up to 5 minutes. You will need to stand in a place with a clear view of the sky and avoid moving. After this, GPS will only need 20-40 seconds to identify your precise location.

Data backup

This phone enables you to back up your phone’s settings and other application data to Google servers with your Google account.
If you replace your phone, the settings and data you’ve backed up are restored onto the new phone the first time you sign in with your Google account.
To activate this function:

Touch Settings\Backup and reset
Touch the switch of Back up my data.

When this function is activated, a wide variety of settings and data is backed up, including your Wi-Fi passwords, bookmarks, a list of the applications you’ve installed, the words you’ve added to the dictionary used by the onscreen keyboard, and most of the settings that you configure with the Settings application. If you deactivate this option, you stop backing up your settings, and any existing backups are deleted from Google servers.

Factory data reset

To activate factory data reset:

Touch Settings\Backup and reset\Factory data reset.
Touch the RESET PHONE.

Resetting the phone will erase all of your personal data from internal phone storage, including information about your Google account, any other accounts, your system and application settings, and any downloaded applications. If you reset the phone in this way, you’re prompted to re-enter the same kind of information as when you first started Android.
When you are unable to power on your phone, you can perform a factory data reset by pressing the Power key and the Volume up key at the same time until the screen lights up.

Applications & Internal storage

11.1 Applications
With this phone, some built-in Google applications and other third party applications are available for your convenience.
With the built-in applications, you can

Communicate with friends.

Exchange messages or emails with friends.
Track your location, see traffic situations, search for locations and get navigation information to your destination.
Download more applications from the Google Play Store and more.

For more information about these applications, please check the online user manual at: www.alcatelonetouch.com.
11.2 Internal storage
Touch Settings\Storage to display the amount of internal phone storage used by the operating system, its components, applications (including those you downloaded), permanent and temporary data.
If a warning message comes up saying that phone memory is limited, you will need to free up space by deleting some unwanted applications, downloaded files, etc.

Upgrade

You can use the Mobile Upgrade tool or FOTA Upgrade tool to update your phone’s software.
12.1 Mobile Upgrade
Download Mobile Upgrade from the ALCATEL ONETOUCH website (www.alcatelonetouch.com) and install it on your PC.
Launch the tool and update your phone by following the step by step instructions (see the User Guide provided together with the tool).
Your phone’s software will now have the latest software.
All personal information will be permanently lost following the update process. We recommend you back up your personal data using Smart Suite before upgrading.
12.2 FOTA Upgrade
Using the FOTA Upgrade tool you can update your phone’s software.
To access System updates, touch the Application tab from the Home screen, then select System updates or touch Settings\About phone\System updates. Touch to check for updates, and the phone will search for the latest software. If you want to update the system, touch the button, after it is done touch to complete the upgrade. Now your phone’s software will be the latest version.
You should turn on data connection or Wi-Fi before searching for updates. Settings for auto-check frequency is also available once you restart the phone.
If you have chosen auto-check, when the system discovers the new version, a dialog will pop up to choose download or ignore, the notification also will show in status bar.

Safety and use

We recommend that you read this chapter carefully before using your phone. The manufacturer disclaims any liability for damage, which may result as a consequence of improper use or use contrary to the instructions contained herein.
TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving a vehicle constitutes a real risk, even when the hands-free kit is used (car kit, headset…), drivers are requested to refrain from using their mobile when the vehicle is not parked.
When driving, do not use your phone and headphone to listen to music or to the radio. Using a headphone can be dangerous and forbidden in some areas.
When switched on, your phone emits electromagnetic waves that can interfere with the vehicle’s electronic systems such as ABS anti-lock brakes or airbags. To ensure that there is no problem:
– do not place your phone on top of the dashboard or within an airbag deployment area,
– check with your car dealer or the car manufacturer to make sure that the dashboard is adequately shielded from mobile phone RF energy.
CONDITIONS OF USE:
You are advised to switch off the telephone from time to time to optimise its performance.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care facilities, except in designated areas. As with many other types of equipment now in regular use, mobile telephones can interfere with other electrical or electronic devices, or equipment using radio frequency.
Switch the phone off when you are near gas or flammable liquids. Strictly obey all signs and instructions posted in a fuel depot, petrol station, or chemical plant, or in any potentially explosive atmosphere.
When the phone is switched on, it should be kept at least 15 cm from any medical device such as a pacemaker, a hearing aid or insulin pump, etc. In particular when using the phone, you should hold it against the ear on the opposite side to the device, if any.
To avoid hearing impairment, pick up the call before holding your phone to your ear. Also move the handset away from your ear while using the “hands-free” mode because the amplified volume might cause hearing damage.
Do not let children use the phone and/or play with the telephone and accessories without supervision.
When replacing the cover please note that your phone may contain substances that could create an allergic reaction.
Always handle your phone with care and keep it in a clean and dust-free place.
Do not allow your phone to be exposed to adverse weather or environmental conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc). The manufacturer’s recommended operating temperature range is -10°C to +55°C.
At over 55°C the legibility of the phone’s display may be impaired, though this is temporary and not serious.
Emergency call numbers may not be reachable on all cellular networks.
You should never rely only on your phone for emergency calls.
Do not open, dismantle or attempt to repair your mobile phone yourself.
Do not drop, throw or bend your mobile phone.
Do not use the phone if the glass made screen, is damaged, cracked or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are recommended by TCL Communication Ltd. and its affiliates and are compatible with your phone model. TCL Communication Ltd. and its affiliates disclaim any liability for damage caused by the use of other chargers or batteries.
Remember to make back-up copies or keep a written record of all important information stored in your phone.
Some people may suffer epileptic seizures or blackouts when exposed to flashing lights, or when playing video games. These seizures or blackouts may occur even if a person never had a previous seizure or blackout. If you have experienced seizures or blackouts, or if you have a family history of such occurrences, please consult your doctor before playing video games on your phone or enabling a flashing-lights feature on your phone.
Parents should monitor their children’s use of video games or other features that incorporate flashing lights on the phones. All persons should discontinue use and consult a doctor if any of the following symptoms occur: convulsion, eye or muscle twitching, loss of awareness, involuntary movements, or disorientation. To limit the likelihood of such symptoms, please take the following safety precautions:

Do not play or use a flashing-lights feature if you are tired or need sleep.
Take a minimum of a 15-minute break hourly.
Play in a room in which all lights are on.

Play at the farthest distance possible from the screen.
If your hands, wrists, or arms become tired or sore while playing, stop and rest for several hours before playing again.
If you continue to have sore hands, wrists, or arms during or after playing, stop the game and see a doctor.
When you play games on your phone, you may experience occasional discomfort in your hands, arms, shoulders, neck, or other parts of your body. Follow the instructions to avoid problems such as tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders.

PRIVACY:
Please note that you must respect the laws and regulations in force in your jurisdiction or other jurisdiction(s) where you will use your mobile phone regarding taking photographs and recording sounds with your mobile telephone. Pursuant to such laws and regulations, it may be strictly forbidden to take photographs and/or to record the voices of other people or any of their personal attributes, and duplicate or distribute them, as this may be considered to be an invasion of privacy. It is the user’s sole responsibility to ensure that prior authorisation be obtained, if necessary, in order to record private or confidential conversations or take a photograph of another person; the manufacturer, the seller or vendor of your mobile phone (including the operator) disclaim any liability which may result from the improper use of the mobile phone.
BATTERY:
Observe the following precautions for battery use:

Do not attempt to open the battery (due to the risk of toxic fumes and burns).

Do not puncture, disassemble or cause a short-circuit in a battery.
Do not burn or dispose of a used battery in household rubbish or store it at temperatures above 60°C.
Batteries must be disposed of in accordance with locally applicable environmental regulations. Only use the battery for the purpose for which it was designed. Never use damaged batteries or those not recommended by TCL Communication Ltd. and/or its affiliates.
This symbol on your telephone, the battery and the accessories means that these products must be taken to collection points at the end of their life:
– Municipal waste disposal centres with specific bins for these items of equipment
– Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.

microSD Logo is a trademark.

The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by TCL Communication Ltd. and its affiliates is under license. Other trademarks and trade names are those of their respective owners.

ALCATEL ONETOUCH POP STAR Bluetooth Declaration ID D026888
The Wi-Fi Logo is a certification mark of the Wi-Fi Alliance.
Google, the Google logo, Android, the Android logo, Google Search™, Google Maps™, Gmail™, YouTube, Google Play Store, and Hangouts™ are trademarks of Google Inc.
The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License (the text will show when you Long press Google legal in Settings\About phone\Legal information).
You have purchased a product which uses the open source (http://opensource.org/) programs mtd, msdosfs, netfilter/iptables and initrd in object code and other open source programs licensed under the GNU General Public License and Apache License.
We will provide you with a complete copy of the corresponding source codes upon request within a period of three years from the distribution of the product by TCL.
You may download the source codes from http://sourceforge.net/projects/alcatel/files/. The provision of the source code is free of charge from internet.

General information

Internet address: www.alcatelonetouch.com
Hot Line Number: see “TCL Communication Services” leaflet or go to our website.
Address: Room 1910-12A, Tower 3, China HK City, 33 Canton Road, Tsimshatsui, Kowloon, Hong Kong.
On our website, you will find our FAQ (Frequently Asked Questions) section. You can also contact us by e-mail to ask any questions you may have.
An electronic version of this user guide is available in English and other languages according to availability on our server:
www.alcatelonetouch.com
Your telephone is a transceiver that operates on GSM in quadband (850/900/1800/1900 MHz) or UMTS in dual-band (900/2100 MHz).

This equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. The entire copy of the Declaration of Conformity for your telephone can be obtained through our website: www.alcatelonetouch.com.
Protection against theft(1)
Your telephone is identified by an IMEI (phone serial number) shown on the packaging label and in the phone’s memory. We recommend that you note the number the first time you use your telephone by entering * # 0 6 # and keep it in a safe place. It may be requested by the police or your operator if your telephone is stolen. This number allows your mobile telephone to be blocked preventing a third person from using it, even with a different SIM card.

Disclaimer
There may be certain differences between the user manual description and the phone’s operation, depending on the software release of your telephone or specific operator services.
TCL Communication shall not be held legally responsible for such differences, if any, nor for their potential consequences, which responsibility shall be borne by the operator exclusively.This handset may contain materials, including applications and software in executable or source code form, which is submitted by third parties for inclusion in this handset (“Third Party Materials”). All third party materials in this handset are provided “as is”, without warranty of any kind, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose or use/third party application, interoperability with other materials or applications of the purchaser and non-infringement of copyright. The purchaser undertakes that TCL Communication has complied with all quality obligations incumbent upon it as a manufacturer of mobile devices and handsets in complying with Intellectual Property rights. TCL Communication will at no stage be responsible for the inability or failure of the Third Party Materials to operate on this handset or in interaction with any other devices of the purchaser. To the maximum extent permitted by law, TCL Communication disclaims all liability for any claims, demands, suits or actions, and more specifically – but not limited to – tort law actions, under any theory of liability, arising out of the use, by whatever means, or attempts to use, such Third Party Materials. Moreover, the present Third Party Materials, which are provided free of charge by TCL Communication, may be subject to paid updates and upgrades in the future; TCL Communication waives any responsibility regarding such additional costs, which shall be borne exclusively by the purchaser. The availability of the applications may vary depending on the countries and the operators where the handset is used; in no event shall the list of possible applications and software provided with the handsets be considered as an undertaking from TCL Communication; it shall remain merely as information for the purchaser.
Therefore, TCL Communication shall not be held responsible for the lack of availability of one or more applications wished for by the purchaser, as its availability depends on the country and the operator of the purchaser.
TCL Communication reserves the right at any time to add or remove Third Party Materials from its handsets without prior notice; in no event shall TCL Communication be held responsible by the purchaser for any consequences that such removal may have on the purchaser regarding the use or attempt to use such applications and Third Party Materials.

Warranty

Your phone is warranted against any defect or malfunctioning which may occur in conditions of normal use during the warranty period of twelve (12) months (1) from the date of purchase as shown on your original invoice. Batteries (2) and accessories sold with your phone are also warranted against any defect which may occur during the first six (6) months (1) from the date of purchase as shown on your original invoice.
In case of any defect of your phone which prevents you from normal use thereof, you must immediately inform your vendor and present your phone with your proof of purchase.
If the defect is confirmed, your phone or part thereof will be either replaced or repaired, as appropriate. Repaired phone and accessories are entitled to a one (1) month warranty for the same defect. Repair or replacement may be carried out using reconditioned components offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes any other costs.
This warranty shall not apply to defects to your phone and/or accessory due to (without any limitation): 1) Non-compliance with the instructions for use or installation, or with technical and safety standards applicable in the geographical area where your phone is used, 2) Connection to any equipment not supplied or not recommended by TCL Communication Ltd, 3) Modification or repair performed by individuals not authorised by TCL
Communication Ltd. or its affiliates or your vendor, 4) Modification, adjustment or alteration of software or hardware performed by individuals not authorised by TCL Communication Ltd, 5) Inclement weather, lightning, fire, humidity, infiltration of liquids or foods, chemical products, download of files, crash, high voltage, corrosion, oxidation…
Your phone will not be repaired in case labels or serial numbers (IMEI) have been removed or altered.
There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your country or jurisdiction.
In no event shall TCL Communication Ltd or any of its affiliates be liable for indirect, incidental or consequential damages of any nature whatsoever, including but not limited commercial or financial loss or damage, loss of data or loss of image to the full extent those damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation of indirect, incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.

Troubleshooting

Before contacting the service centre, you are advised to follow the instructions below:

You are advised to fully charge ( ) the battery for optimal operation.
Avoid storing large amounts of data in your phone as this may affect its performance.

Use Factory data reset and Mobile Upgrade tool to perform phone formatting or software upgrading (to reset factory data, hold down the Power key and the Volume up key at the same time under power off mode). ALL User phone data: contacts, photos, messages and files, downloaded applications will be lost permanently. It is strongly advised to fully back up the phone data and profile via Smart Suite before doing formatting and upgrading. and carry out the following checks:
My phone can’t be switched on or is frozen
When the phone can’t be switched on, charge for at least 20 minutes to ensure the minimum battery power needed, then try to switch on again.
When the phone falls into a loop during power on-off animation and the user interface can’t be accessed, press and hold the Volume down key to enter Safe Mode. This eliminates any abnormal OS booting issues caused by 3rd party APKs.

If neither method is effective, please reset the phone using the Power key and the Volume up key (holding both together) or upgrade software via Mobile Upgrade tool.

My phone has not responded for several minutes

Restart your phone by pressing and holding the Power key.

If it still does not work, please use Factory data reset to reset the phone or FOTA/Mobile Upgrade to upgrade software.

My phone turns off by itself

Check that your screen is locked when you are not using your

one, and make sure the Power key is not accidentally contacted
ile the screen is unlocked.
Check the battery charge level.

If it still does not work, please use Factory data reset to reset the phone or FOTA/Mobile Upgrade to upgrade software.

My phone can’t charge properly

Make sure you are using an ALCATEL ONETOUCH battery and the charger from the box.

Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.
Make sure charging is carried out under normal conditions (0°C to +40°C).
When abroad, check that the voltage input is compatible.

My phone can’t connect to a network or “No service” is displayed

Try connecting in another location.
Verify the network coverage with your operator.
Check with your operator that your SIM card is valid.
Try selecting the available network(s) manually
Try connecting at a later time if the network is overloaded.

My phone can’t connect to the Internet

Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.
Make sure that the internet access service of your SIM card is available.
Check your phone’s Internet connecting settings.
Make sure you are in a place with network coverage.
Try connecting at a later time or another location.

ALCATEL is a trademark of Alcatel-Lucent and is used under license by
TCL Communication Ltd.
© Copyright 2015 TCL Communication Ltd
All rights reserved
TCL Communication Ltd reserves the right to alter material or technical specification without prior notice.
All “Signature” ringtones embedded in this phone have been composed, arranged and mixed by NU TROPIC (Amar Kabouche).

Documents / Resources

Alcatel onetouch 5022D Star Pop Mobile [pdf] User Guide
5022D Star Pop Mobile, 5022D, Star Pop Mobile, Pop Mobile, Mobile