sangoma PM200 Attendant Console IP Phones User Guide

P-Series IP Phones
P-Series: P310, P315, P320, P325, P330, P370,
PM200 Attendant Console
User Guide

Getting Started Meet the P-Series

Sangoma IP phones are designed for the greatest interoperability with Sangoma Unified Communication platforms, including Asterisk, Business Voice, Business Voice Plus,  Switchvox, PBXact, and CommUnity phone systems. This guide provides information about the setup and use of Sangoma P310, P315, P320, P325, P330, P370 IP phones  (herein referred to as the P-Series) and the PM200 Attendant Console when a Sangoma Configuration Server is not being used. See the Sangoma website for information about using Sangoma phones with  Switchvox or the Digium Phone Module for Asterisk (DPMA).

Connecting to the Network
AUTOMATIC
The Sangoma P-series phone uses DHCP and LLDP-MED to discover IP address and VLAN membership information. If successful, it attempts to find a configuration server.
MANUAL
If not successful, follow instructions in Setting the Network Information (page 5) or Web UI (page 12).

Configuring P-Series Phone
XML CONFIGURATION FILE (PREFERRED)
Create and make this file available to the phone as instructed in Getting the Phone Configuration (page 6)

WEBUI” TOOL
Enter all the configuration information as described in Web User Interface Settings on (page 9).

Upgrading Phone Firmware
UC SOFTWARE (PREFERRED)
The recommended method to upgrade firmware is via the UC software platform using the supported method for the UC platform in question. Customers connecting these phones directly to a properly up­dated and configured Sangoma UC system will have their phones automatically updated to the latest firmware by the phone system platform itself.

MANUAL FIRMWARE UPGRADE METHOD
Firmware files can be found here: http://phones.dl.sangoma.com/firmware/p-series/. From a work­station, download the firmware for the desired model and version. With the phone in the factory default condition, upload the firmware directly using the phone’s web user interfaces (WebUl), accessible using a URL with the phone’s IP e.g.: http://<phone IP address>/firmware The default admin credentials for a P-Series phone are: Username: admin Password: 789
NOTE: Information on default username/passwords for all Sangoma phones is available here: hups://help.sangoma.com/community/s/article/What-are-the-default-login-and-password-for-a-Sangoma-phone
NOTE: The P-series phone WebUl is locked once the phone has been provisioned to a Sangoma UC platform. Once locked, you must first Factory Reset the phone to gain access to the WebUl.

Get Connected Networks & System Tools

As soon as your Sangoma P-series Phone powers up, the main display shows the Sangoma logo and indicates that it is initializing, loading necessary information, and starting the phone. By default, the phone uses the dynamic protocols DHCP and LLDP-MED to attempt to get an IP address and VLAN membership information. If successful, the phone then attempts to find a configuration server.
The following sections describe what to do if your phone cannot get on the network and get configuration information. For phone hardware specific information, press the nav button to bring up the Main Menu then select About. This will display the Phone Model, Firmware Version, firmware Date, MAC address, and IP address.

Setting the Network Information
To display and configure network settings, press the nav button to bring up the Main Menu then select Admin Settings.
NOTE: Accessing the Admin Settings menu requires the phone admin password. The default admin credentials for a P-Series phone are: Username: admin Password: 789
Select Network Settings. Here you can manually insert or change the following network parameters: Protocol, IP Address, Netmask, Gateway, Primary DNS, or Secondary DNS.
You can also configure the phone’s network using the Network Tab from the Web User Interface provided the phone has not previously been provisioned using an XML config file. If the phone has already been pro­visioned, then a factory reset is required to unlock access to the phone WebUl. The Factory Reset selection is in the Main menu.

PROTOCOL
DHCP is selected (highlighted) by default. To enter the IP information manually, press the Next softkey. This changes the protocol from DHCP to Static and enables input fields in which you specify four-part network addresses for the following:

• IP Address
• Netmask Gateway
• Primary DNS
• Secondary DNS (optional)

NOTE: The Delete softkey lets you delete a key-in character, and the Back softkey redisplays the Network Settings Options, or backs up to the previous display page. Use the navigation arrow keys to move from one input box to the next. When ready, press Submit, which will restart the phone for the new settings to take effect. Press Back to redisplay the Admin Settings screen from which you can select any of the other network options.

QUALITY OF SERVICE SETTINGS
You can set priority values for Voice DSCP and SIP DSCP. However, if LLDP returns specific values to the phone, the values entered here are ignored.
VLAN (VIRTUAL LOCAL AREA NETWORK) SETTINGS
Discovery Mode- LLDP (Link Layer Discovery Protocol) is selected (highlighted) by default. If the phone does not get a response from LLDP for LLDP-MED voice endpoint, it will assume there is no VLAN. (VLAN infor­mation cannot be obtained via DHCP.)
PC Port VLAN ID – (with None or 0 selected in Discovery Mode). Select this option to enter the VLAN information manually. Enter the PC Port VLAN ID (1-4095).
Voice 802.1p Priority – Set a value for PC Port 802.1p Priority. If LLDP returns specific values to the phone, the values entered here are ignored. When finished, press the  Submit softkey. NOTE: The Back softkey redisplays the Network Settings Options
ETHERNET PORT MODES
LAN Port Mode. By default, this is set to Automatic. Press Next to change to 10Mb/s Half Duplex, 10Mb/s Full Duplex, 100Mb/s Half Duplex, 100Mb/s Full Duplex, or  1000Mb/s Full Duplex.
PC Port Mode. By default, this is set to Automatic. Press Next to change to 10Mb/s Half Duplex, 10Mb/s Full Duplex, 100Mb/s Half Duplex, 100Mb/s Full Duplex,  1000Mb/s Full Duplex, or Disable.
NOTE: Prev softkey returns the previous choice; Back softkey redisplays the Network Settings Options.
WI-FI SETTINGS (ON SUPPORTED P-SERIES MODELS)
This option allows for setting up a network connection to a Wi-Fi source for certain P-Series phones.
Navigate to the Admin Settings menu, and select the Wi-Fi Settings selection (nav button > Admin Settings > Wi-Fi Settings)
NOTE: Wi-Fi Settings selection may not be visible until you use the nav buttons to scroll down Wi-FI – press the soft key to toggle Wi-Fi to enabled.
SSID – (Service Set Identifier) or more commonly, the name for the WiFi network you wish to connect to.
Key-in the name of the Wi-Fi you wish to connect to or press the Scan soft key to search your network for available Wi-Fi networks. Select your Wi-Fi network. If valid this  Wi-Fi name will be entered in the SSID field Wi-Fi key type – This field is “None” by default. However, when a valid SSID Wi-Fi is entered (as above), the key type is  automatically recognized and entered here.
NOTE: The available key types are: 8 None 8 WEP 8 WPA-WPA2-Personal Password – IF the selected Wi-Fi key type is secured, you will be required to input the specific  key type password for that SSID.
NOTE: If a password is required, and you do not enter a valid password, you will receive a “Wi-Fi connection failed. Please verify the Wi-Fi settings.” error message.

Getting the Phone Configuration
The phone can be configured by using either an XML-formatted configuration file (to be downloaded from a PBX server), or by defining configuration information using the  phone’s Web User Interface (WebUI) Tool As noted in the previous “Setting the Network Information” section, the WebUI is only available when the phone has not  been provisioned or after a Factory Reset.
NOTE: If you do not want to manage your full phone configuration, you can manually enter the basic information for your SIP accounts using the SIP Accounts option.

If you are going to create your own XML configuration file, see: https://wiki.sangoma.com/display/PHON for a full description of the content and XML format.
The following are possible results of your phone’s attempt to find a configuration source:

• It finds more than one source for a configuration file and displays them in a list. It prompts you to select the source you want.
• It finds only one source for a configuration file. It tries to obtain that configuration after 5 seconds.
• It finds no source for a configuration file and indicates that with the message, “There were no configuration servers found …”. The “Settings” soft button will display  the boot Settings Menu.

NOTE: The boot Settings Menu option, “Sangoma Configuration Server” applies to Sangoma UC products such as Switchvox, PBXact, etc.
OPTION 66
If you are creating your own configuration file and DHCP returns option 66 with a URL, the file location is found in this order:
<URL>lowercase_mac.cfg
<URL>UPPERCASE_mac.cfg
<URL>000000000000.cfg
The following is an example for the URL 10.10.8.237 and the phone MAC 00-19-15- 9C-06-46:
http://10.10.8.237/0019159c0646.cfg
http://10.10.8.237/0019159C0646.cfg
http://10.10.8.237/000000000000.cfg
http://10.10.8.237
The phone uses Wget to make the request to the URL indicated by option 66, so the URL can contain username, password, and a port number if necessary.
If the phone can fetch a configuration file, it saves the file location. If the phone later restarts and does not get a response from option 66, it will use the previously saved file  location to try and obtain a configuration file, or downloads configuration file to your local phone.
FETCH CONFIGURATION FILE FROM URL
If you are creating your own configuration file, but not using option 66, you may enter a location for the configuration file by selecting Fetch Configuration File from URL.
Fill in the following fields for this option:

• Select the Protocol you wish to use to fetch the file. Choices are http, https, ftp, ftps.
• Enter the four-part Server address.
• Enter the Port number (optional)
• Enter the Path.
• Enter the Username (optional).
• Enter the Password (optional

Click “Submit” or click “Back” to quit and return to the Phone Setup/Configuration Options.
If the phone can fetch a configuration file, it saves the file location.

WEB USER INTERFACE TOOL
If you are not creating your own configuration file, you can use the Web User Interface tool to enter configuration information. This is described in Web User Interface Settings on page 9.

Resetting, Reconfiguring, or Restarting
RESET TO FACTORY DEFAULTS
Select Factory Reset, which is listed under the phone’s Main Menu (press the nav button > Factory Reset), to clear all configuration information from the phone and start over.
CAUTION: This removes all existing accounts and contacts as well as configuration information.
RECONFIGURE
Select Reconfigure, which is listed under the phone’s Main Menu. The phone asks you to confirm the reconfigure request.
Click Yes to  begin the operation. Reconfigure does not remove the current  configuration until the new configuration is obtained.
Unsupported UC platforms, you can also reconfigure  the phone from the Asterisk command line interface as follows:

• pjsip send notify digium-check-cfg endpoint <list of pjsip endpoints>
• pjsip send notify digium-check-cfg uri <list of pjsip URIs>
• This Asterisk command notifies the Sangoma Phone to get its configuration again.

RESTART
Click the Restart option from the phone’s Main Menu to restart the phone using the current configuration.
The phone issues a prompt that asks if you are sure you want to restart your phone. Click the Yes softkey to restart; or click No to cancel the operation and redisplay the phone’s Main Menu

Tech Support (TS)
This section displays a list of available tech support tools to gather additional phone information and for troubleshooting. The first options under the Tech Support settings  page are used at the direction of Sangoma Technical Support.
IMPORTANT: Do not use these settings unless it is at the request of Sangoma Technical Support.

• Enable/Disable Tech Support Access – To enable or disable ability of technical support persons to have remote access to this phone
• Connect to Tech Support – You can enter a password (provided by tech support representative) which will allow a Tech support agent to connect to your phone.
• Proxy Settings – To setup a proxy server host IP address and username/password

NETWORK UTILITIES
Utilities/Tools for the Tech support person to use in trouble-shooting phone problems

• Ping – Allows TS to verify active IP Addresses
• Traceroute – Tool for TS to track the pathway taken by a packet of data on an IP address from source to destination
• Nslookup – Look up IP address for a given domain name
• List mDNS Services – mDNS (multicast DNS) resolves hostnames to IP addresses within small networks
• Enable Boot Up Debug Mode – When selected the phone will prompt if you are sure you want to restart your phone

What’s Next? Web User Interface Settings

The Sangoma P-series phone web user interface (WebUI) provides a means of setting basic phone configuration options manually from a web browser. To access the phone’s  WebUI, it must not have been previously provisioned by a Sangoma configuration server.
Otherwise, to get to the phone’s WebUI, using a browser go to:

• http://phone-ip (phone IP address)
• Username: admin (phone administrator username)
• Password: 789 (default factory admin password)

NOTE: If you cannot access the phone’s Web UI, and receive the following message, “Access to this Web User Interface has been disabled”, then your phone must be  Factory Reset, as described above.
To Factory Reset, navigate to the Main Menu, scroll to the bottom and select “Factory Reset”. After resetting and a reboot, the phone’s WebUI should now be accessible.
NOTE: To find your phone’s IP address, using softkeys navigate to Main Menu > About. This displays the phone’s model number, firmware version, MAC address, and  IP address.
To find the IP address when  thephone has no configuration, press the About softkey from the Settings menu.
The Web User Interface page for the Sangoma Phone Settings includes tabs that display pages for these items:

• 8 Lines
• General
• Preferences
• Contacts
• Network
• Logging 8 Ringtones

IMPORTANT: Anytime you click Submit Phone Settings (at the bottom of he page), it saves all changes that have been entered under any tab.

Lines Tab
To define the Sangoma Phone’s Line keys (the SIP accounts), click the Lines tab. This displays the Lines page with tabs for individual lines. For each line, select its tab, then enter or select information as indicated:

LINE STATUS
If a line is not enabled, that line is not available for use on your phone. Enable this Line—YES or NO. If en­abled, this line will be displayed on your phone’s line keys, otherwise its settings will be preserved, and it will not appear on your phone.
NOTE: Line 1 is the main or primary extension for your phone, and you cannot disable it.

GENERAL

• User ID / Extension
• Authorization Name – By default this is the same as your User ID / Extension. Leave this blank unless instructed by your provider.
• Line Label on Phone
• Caller ID Name
• Register – NO or YES
• Password – SIP secret
• Voicemail Extension or SIP URI. Numeric Extension or a URI formatted as sip:user@host Digit map.
• The digit map is the setting that describes different dialing patterns of numbers. When a dialed number matches a digit map pat­tern, the number is sent to the SIP account to place the call. The pattern may include a timer at the end. If no numbers are entered before the time expires, the number matching the pattern will be sent. If additional numbers are entered before the time elapses, the pattern no longer matches.

Phone Apps & Calling

Phone Apps
CALL LOG Press the Call Log app to display your call activity for received, dialed, and missed calls. You can dial from the Call Log, see the details of the call, and save the caller as a Contact. Select from the available options on the ‘Filter’ softkey to choose the type of calls displayed in the call history, All Calls, Missed Calls, Dialed Calls or Received Calls.

FORWARD CALLS
Use the Forward Calls app to automatically send all incoming calls to another number. From the idle screen
select the configured softkey or access from the main menu by pressing the nav button, select Applications, then select Forward.
The main display window now displays a text box. Manually enter a forwarding number or press the Contacts softkey to select one of your contacts.
Then press the Set softkey.
To turn off forwarding, return to the Forward Calls app and press the Off softkey.
BLUETOOTH / WIRELESS HEADSET (FOR SUPPORTED MODELS ONLY)
Bluetooth/Wireless Headset app allows you to turn on and off the option to use BT for BT wireless headsets.

• Navigate to the Main Menu (nav button)
• Select Applications then select Bluetooth
  There are further instructions on this page of how to proceed.
• Press the BT On soft key to activate BT.
• Press the Search soft key to find BT enabled devices
• When the device you are looking for is found, press the Pair soft key, and the device will pair up and show as Connected.
• First search for available devices, then pair or unpair the device. When a Bluetooth/Wireless device is paired, the headset audio path causes audio to go to the  Bluetooth/Wireless device, instead of to the normal wired headset.

CONTACTS
The Contacts app is used for rapid dialing, direct dialing to voicemail, checking another phone user’s status and for seeing detailed information about an entry in the contact list.

• Press the Contacts softkey or select it from the Applications in the Main Menu to view contacts list,
• Use the arrow buttons to scroll through the entries in the contact list. To see details for a contact, press the Show softkey in a list of contacts. Details include the phone  user’s status.

PARKED CALLS
When in an active call, pressing the “Park” softkey will place the current active call in the parking lot. When the phone is idle, pressing the “Parked Calls” softkey will allow  the phone user to visually browse all calls waiting in the parking lot, and retrieve one to answer.
CALL QUEUES
Press Call Queues to access the queue management established for your phone.
STATUS
Press the Status softkey to update the phone user’s status. A list of status options will be displayed, which may differ depending on the UC platform the phone is registered to. With a very basic configuration, the phone user can choose from Do Not Disturb (DND) and Available. When set to DND, the phone sends a SIP response 486, which  indicates busy.
VOICEMAIL
Press the Voicemail button to open the voicemail system as indicated in your phone configuration

Calling
The following are the basic calling features of the Digium Phone:
DIALING
Pick up the handset or press a line key and dial a number. Alternatively, dial a number and then lift the handset or press the Dial softkey.
Dialing is also possible from Contacts app or from the Call Log. Scroll through the list until the desired number is highlighted then press the Dial softkey.
RECEIVING CALLS
While the phone is ringing, pick up the handset or press the answer softkey to answer the call. Pressing the Ignore softkey makes the call stop ringing but uses your Call Rules.
During a call, you can answer another incoming call. Press the blinking line key to answer and put the active call on hold or continue with your active call, press the down  direction key to highlight the new call, and press a softkey
REDIAL
Press the Redial button to redial the last call you made. (If you have multiple lines, Redial automatically uses the correct line.)
HOLD
During a call, press Hold. The line key flashes red. To resume that call, press either the flashing line key or the Resume softkey. If you have multiple calls on hold, and you  want to resume one of the calls, highlight that call in your call list and press its Resume softkey.
TRANSFER
ASSISTED
During a call, press the Transfer button. Enter a number or press the Contacts softkey to find a number.
Press the Dial softkey. When someone answers, inform them of the call to be transferred. Press the Transfer softkey, and the transfer is completed.
UNASSISTED (BLIND)
During a call, press the Transfer button. Enter a number or press the Contacts softkey to find a number.
Press the Transfer softkey, and the transfer is completed.
CONFERENCE (3-WAY CALLS)
During a call, press the Conference softkey. Make a call, or Resume an existing call. Press Conference again to connect all participants. To end the Conference and put both  calls on Hold, press the Split softkey on either call.

Terms & Definitions

DHCP	Dynamic Host Configuration Protocol
DONS	Domain Name System – Human language representation of an IP address
IP	Internet Protocol
LLDP	Line Link Discovery Protocol
LLDP-MED	Line Link Discovery Protocol – Media Endpoint Devices
OPTION 66	DHCP option. When set devices will also receive the address of a provisioning server, for autoprovisioning
PBX	Private Branch Exchange system – a communication system that provides voice connectivity through desk phones within an organization
PRIMARYDNS	The main authoritative nameserver for a domain
SEC ONDARYDNS	As it indicates, the secondary Or backup for a Primary DNS
PROTOCOL	In networking, a set of rules for formatting, processing and transporting data over an Internet network
PROVISIONING	A process that configures a SIP phone to work with an IP PBX system
NcTMAsK	A mathematical mask that hides a portion of an IP address and replaces it with other numbers
GATEWAY	A network node or device that forms a passage between two networks operating with different transmission protocols
SID	Session initiation Protocol (SIP Trunkmg) – communications protocol for integrating multimedia communication sessions
U RL	Uniform Resource Locator – a reference address to a resource on the Internet
ULAN	Virtual Local Area Network
VOICE oscP	Voice using Differentiated Services Code Point
XML	Extensible Markup Language – a markup language that defines a set of rules for encoding documents in a format that is both machine-readable and human-readable. a markup language much like HTML

www.sangoma.com

Documents / Resources

sangoma PM200 Attendant Console IP Phones [pdf] User Guide P310, P315, P320, P325, P330, P370, PM200 Attendant Console, PM200 Attendant Console IP Phones, Attendant Console IP Phones, IP Phones

References

• Index of /firmware/p-series
• Home - Sangoma Technologies
• Home - Sangoma Technologies
• Sangoma Support
• Confluence Mobile - Documentation
• User Manual