If you are experiencing No Power, follow these steps to resolve:

  • Check that the correct charger is being used
    • The model number on the back of the charger should be SSA-100060US
  • Unplug charger from both the machine and outlet on wall
  • Run hand over the entire length of the cord and check for any damage, rips, or punctures
  • Inspect the prongs for damage

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  • Insert the charging adaptor plug into the charging port on the handle near the base of the machine
  • Plug the outlet end into a functioning outlet
    • Blue lights on top of the battery should illuminate
  • When charging cord is plugged in, are all 3 blue lights blinking?
    • Yes > Contact Us
    • No > Unplug machine from the wall and test a different device in the same outlet
      • If the outlet does not work for the other device, test the charger in a different outlet

  • Charge unit for 4 hours prior to first use
    • Runtime is approximately 15 minutes

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  • Has this resolved the issue?
    • Yes > Great! Glad we could get you back to cleaning!
    • No > Contact Us​​​​​​​

 

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